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2011/2012  KAN-CM_J39  Process Management, 1st Module MIP Minor

English Title
Process Management, 1st Module MIP Minor

Course Information

Language English
Point 7,5 ECTS (225 SAT)
Type Elective
Level Full Degree Master
Duration One Quarter
Course Period Autumn . First Quarter
Please see e-campus
Time Table Please see course schedule at e-Campus
Study Board
Study Board for MSc in Economics and Business Administration
Course Coordinator
  • Christer Karlsson - Department of Operations Management
Administration: Malindi Wilks - maw.om@cbs.dk
Main Category of the Course
  • Management
  • Supply Chain Management and Logistics
  • Organization
  • Corporate and Business Strategy

Taught under Open University-Taught under open university.
Last updated on 29 maj 2012
Learning Objectives
The students will develop their competences in analyzing complex issues and an ability to focus on managerial dilemmas. Many decision-making situations in the student’s future career will challenge an evaluation of what is relevant and irrelevant. The students will expand this competence with the focus on managing the value adding processes or operations of the organization. This involves many strategic choices that will influence the effectiveness of the operations beyond simple efficiency.

More specifically, the student will after the course
• Understand the strategic role of operations of value adding processes in companies and related process objectives and designs
• Be able to identify different types of processes and managerial challenges related to those
• Know different management technologies for management of processes in operations and in general, and be able to explain the concepts, their objectives, and application in practice
• Being able to distinguish between different process types and the implications for company strategies and management of value adding activities
Open to all, the course is qualitative.
20 min oral exam based on individual 3-5 pages Synopsis
Process Management, 1st Module MIP Minor:
Assessment Oral with Written Assignment
Marking Scale 7-step scale
Censorship Internal examiners
Exam Period Autumn Term
Aids Open Book, Written and Electronic Aid is permitted
Duration 20 Minutes

Individual oral examination on all material covered in the course, based on a 3 - 5 pages written synopsis, which is to be handed in two weeks prior to the exam. The content of the synopsis is chosen by the student. It is not graded but serves as a starting point for the discussion. Duration including marking: 20 minutes.
Course Content

Organizations are increasingly understood as key and supporting processes that produce value in a value adding stream or flow. Process management is about how organizations produce goods and services. Operations produce goods and services by managing processes to change the state or condition of something to produce outputs. Banks will typically process customers and information, factories will typically process material, hospitals will typically process customers in terms of patients, consultants will typically process information and customers, and shipping companies and ports will typically process goods in transport. Transforming resources are facilities and staff. Process management deals with planning, choosing resources, organizing, controlling and auditing the processes. It is all about the value creation in the line organization but little about the administrative routines of indirect functions.

In the course the organization is analyzed as a transforming system, i.e. in an input-transformation -output process perspective with a key issue: What are the managerial challenges of designing and managing processes that best support the business mission and make the organization competitive? A major task is improving efficiency and effectiveness of processes within and outside of the organization. To deal with these challenges the issues are raised of how to analyze and design processes both from an operational and strategic view. What is the layout and flow of processes? The course is designed around the textbook so – following the introduction – the question arises of how processes can be designed, managed and controlled. To monitor processes, planning and control is raised as a core theme of the course and includes tools like capacity planning, inventory planning, enterprise resource planning, lean operations and Just-In-Time. Quality assurance, planning and control are other important areas.

Please be aware that this course is also part of a minor in Process and Innovation Management

Teaching Methods
The structure of the course follows the textbook for simplicity purposes divided in ten sessions with three lessons each time. Teaching is a combination of lecturing, group work and presentations, and student and teacher driven discussion. The teaching style is informal.


· Slack, N, Chambers, S, Johnson, R: Operations Management, Prentice Hall, 6th ed., 2009


· Karlsson, Christer & Åhlström, Pär: Assessing Changes Towards Lean Production. International Journal of Operations and Production Management, Vol. 16, No. 2, 1996

· Karlsson, Christer: The Development of Industrial Networks – Challenges to Operations Management in an Extraprise. International Journal of Operations and Production Management, Vol. 23, No. 1, 2003