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2012/2013  BA-3CKM  Communication and Knowledge Management

English Title
Communication and Knowledge Management

Course information

Language English
Exam ECTS 7.5 ECTS
Type Mandatory
Level Bachelor
Duration One Quarter
Course period Spring, Third Quarter
Time Table Please see course schedule at e-Campus
Study board
Study Board for BA in Information Management
Course coordinator
  • Mareike Buss - ITM
Main Category of the Course
  • Communication
  • Management of Information and Knowledge Management
Last updated on 03-09-2012
Learning objectives
By the end of the course students should demonstrate the ability:
  • To identify and analyze the various communication problems that typically arise in situations characterized by knowledge asymmetries
  • To analyze the challenges of communicating knowledge between people with different disciplinary backgrounds or between members of different occupational subcultures
  • To account for the required reading and to illustrate points from the literature with examples from an empirical case
  • To understand theoretical-empirical relationships, i.e. demonstrate an ability to establish an explanatory relationship between theory and empirical data, and use theories to account for practical problems
  • To use a case to discuss fundamental assumptions, possibilities, and limitations of the applied theories
  • To carry out critical assessments of the scope of alternative theories and compare their relevance to the case.
Communication and Knowledge Management:
Type of test Oral with Written Assignment
Marking scale 7-step scale
Second examiner Second internal examiner
Exam period Spring Term
Aids Without preparation
Duration 20 Minutes

Individual oral exam in curriculum, based on a project written in groups.
Internal examiner and second internal examiner.

Course content

The course has both a theoretical aim, namely to improve the students’ understanding of the communication problems that can arise between "experts" and "laypersons" or between members of different occupational subcultures, and a practical aim, namely to learn how to translate domain-specific knowledge so that it is intelligible to non-experts in this domain.


The course aims to provide provisional answers to some very basic questions: what is “knowledge”, what is “knowledge communication”, why is it a problem, how did it become one, and what can we do about it? Having sketched the big picture, we introduce a number of theories and concepts that offer a more nuanced understanding of specific problem areas. such as the causes of miscommunication between members of different occupational subcultures. Similarly, we examine how notions like “boundary objects” and “frames of reference” may afford alternative angles on similar problems. Throughout, we will shift focus back and forth between understanding the problems in theory, and solving them in practice.

Teaching methods
• Thematic lectures that introduce, explain, and critically assess key concepts and theories
• Workshops in which the themes will be explored and developed in group discussions and group presentations
Expected literature

The compulsory readings are accessible online through CBS library.

Last updated on 03-09-2012