2012/2013
BA-HAS_ESM Experience Economy – Strategy and Management
English Title
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Experience Economy – Strategy and Management
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Language
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English
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Exam ECTS
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7.5
ECTS
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Type
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Elective
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Level
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Bachelor
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Duration
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One Semester
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Course period
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Spring
Changes may occur.
Monday 11:40-14:15, weeks 6-10.
Wednesday 09:50-11:30, weeks 6-10.
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Time Table
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Please see course schedule at e-Campus
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Max. participants |
120
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Study board
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Study Board for BSc in Service Management
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Course coordinator
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Lise Lyck
- Department of Marketing
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Lise Lyck ll.tcm@cbs.dk - Secretary Jeannett Zola Andersen jza.marktg@cbs.dk
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Main Category of the Course
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Experience economy and service management
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Last updated on 01-11-2012
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Learning objectives
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The course’s development of personal competences:
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The student shall master the main models of experience economy
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The student shall demonstrate knowledge and understanding of experience economy in relation to innovation and marketing
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The student shall be able to apply the models from the curriculum
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The student shall be able to use experience economy in relation to strategy and management
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The student shall be able to use experience economy in relation to managed primary and secondary productions.
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Objectives:
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To enable the student to understand an experience economy and creative economy operation in a framework developed from a combination of a theoretical base and examination of practical operations
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To analyze the elements which compromise an experience in relation to effectiveness of economic experience and attraction management.
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To provide an appreciation of the nature of the processes embedded in experience operations and festivals and to examine business areas especially innovation and marketing.
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Prerequisite
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Knowledge of managerial economics and of basic micro- and macro economics. The students must document a level in English equal to TOEFL 575 and a level in mathematics equal to Danish level B.
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Examination
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.
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Experience Economy – Strategy and Management:
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Type of test
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Oral with Written Assignment
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Marking scale
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7-step scale
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Second examiner
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Second internal examiner
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Exam period
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Spring Term, the oral exam is tentative planned for week 18-19. Hand in deadline for the synopsis will be announced at e-campus under electives/ exam / exam plans
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Aids
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Please, see the detailed regulations below
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Duration
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20 Minutes
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Oral exam is based on an individual synopsis – 3 pages.
The grade is based on an overall evaluation of the project and the oral examination. You must hand in 3 copies of the synopsis.
Re-examination is held according to the same examination regulations as the regular examination. A new synopsis should be handed in and questions from Curriculum should be expected.
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Course content
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The course focuses on:
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Experience economy - theory and models
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Strategic context for use of experience economy
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Management and strategy for experience economy
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Experience economy in relation to innovation and marketing
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Teaching methods
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Teaching is based on lectures and case analyses
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Expected literature
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Pine B. J. and Gilmore J, H (1999): The Experience Economy, Harvard Business School Print, Boston.
Boswijk A. Thijssen (2007): the Experience Economy, A New Perspective, Pearson Education
Hulein b, Brown N, van Dijk m: (2009) sensory marketing, Basingstoke, Palgrave
C. C., P.C.,L.P., S. MN, J M G (the research group in NESTA) (2010): creative Clusters and innovation, NESTA, London
Articles:To be announced
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Last updated on 01-11-2012