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2013/2014  BA-3CKM  Communication and Knowledge Management

English Title
Communication and Knowledge Management

Course information

Language English
Exam ECTS 7.5 ECTS
Type Mandatory
Level Bachelor
Duration One Quarter
Course period Spring, Third Quarter
Time Table Please see course schedule at e-Campus
Study board
Study Board for BA in Information Management
Course coordinator
  • Attila Marton - Department of IT Mangement (ITM)
Main academic disciplines
  • Communication
  • Management of Information and Knowledge Management
Last updated on 30-01-2014
Learning objectives
By the end of the course, students will be able to
  • explain concepts of knowledge management and illustrate them with examples
  • explain communication problems that arise due to knowledge asymmetries
  • apply concepts to analyse the challenges of communicating knowledge
  • explain empirical findings and practical problems with regards to the communication of knowledge
  • compare and contrast fundamental assumptions, possibilities and limitations of theories and concepts
  • assess and criticise the scope of theories and concepts as well as their relevance for practice
Communication and Knowledge Management:
Examination form Oral exam based on written product

In order to participate in the oral exam, the written product must be handed in before the oral exam; by the set deadline. The grade is based on an overall assessment of the written product and the individual oral performance.
Individual or group exam Individual
Size of written product Max. 15 pages
Assignment type Report
Written product to be submitted on specified date and time.
20 min. per student, including examiners' discussion of grade, and informing plus explaining the grade
Preparation time No preparation
Grading scale 7-step scale
Examiner(s) Internal examiner and second internal examiner
Exam period Spring Term
Aids allowed to bring to the exam Closed Book
Make-up exam/re-exam
Same examination form as the ordinary exam
Course content and structure
The course addresses the key challenge of sharing and communicating knowledge in organizational settings by critically examining theoretical concepts and empirical cases. In detail, the course aims to provide provisional answers to some very basic questions: what is “knowledge”, what is “knowledge communication”, why is it a problem, how did it become one, and what can we do about it? Having sketched the big picture, a number of theories and concepts are introduced that offer a more nuanced understanding of specific problem areas, such as the causes for miscommunication between so-called “experts” and “lay-people” or between members of different occupational and organizational subcultures. Against this backdrop, notions like “boundary objects” and “communities of practice” will be discussed as they afford alternative approaches towards similar problems. Throughout, the focus will shift back and forth between explaining problems in theory and addressing them in practice.
Teaching methods
Based on the principles of student-centred learning, the learning methods will be a mix of interactive lectures, case studies, practical exercises, group and class discussions as well as student presentations.
Expected literature

The compulsory readings are accessible online through CBS library.

Last updated on 30-01-2014