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2013/2014  BA-HA_HU5B  Competitive Intelligence and Advanced Market Research

English Title
Competitive Intelligence and Advanced Market Research

Course information

Language English
Exam ECTS 7.5 ECTS
Type Elective
Level Bachelor
Duration Summer
Course period Please check www.cbs.dk/summer for the course schedule.
Time Table Please see course schedule at e-Campus
Study board
Study Board for BSc in Economics and Business Administration
Course coordinator
  • Course instructor - Ginger Grant, Sheridan College
    Patricia Plackett - Department of Operations Management (OM)
Main academic disciplines
  • Innovation and entrepreneurship
  • Marketing
  • Experience economy and service management
  • Corporate and Business Strategy
Last updated on 07-05-2013
Learning objectives
At the end of the course the student should be able to:
  • Understand the role that competitive intelligence plays in business analysis
  • Understand the role of the business analyst in assessing a market in order to develop strategy that will drive economic performance
  • Exhibit broad comprehension of a variety of analytical models
  • Understand how to choose a model that is suitable for a competitive intelligence review in order to commence business analysis
  • Explore trends in social innovation and impact on competitive intelligence
  • Understand how to turn data and information into actionable insight
  • Exhibit an enhanced presentation style with the use of visual narrative and analytics.
Course prerequisites
This course should be accessible to all senior undergraduate students.
Prerequisites for registering for the exam
Compulsory assignments (assessed approved/not approved)
Mandatory Mid-term Assignment: Mid-term oral group presentation (using a method of personal choice from the four methods examined, present a short case using visual narrative, teams to compare and contrast effectiveness of analysis and presentation).
Examination
Home & project assignment:
Examination form Home assignment - written product
Individual or group exam Individual
Size of written product Max. 10 pages
Assignment type Written assignment
Duration Written product to be submitted on specified date and time.
Grading scale 7-step scale
Examiner(s) One internal examiner
Exam period Summer Term
Make-up exam/re-exam
Same examination form as the ordinary exam
Course content and structure
This undergraduate level course in competitive intelligence and advanced market research will prepare the student for either entry into the workforce as a business analyst or provide a foundation for graduate work. The course will also explore recent trends in the marketplace such as the use of transmedia, visual narrative and visual analytics that enhance the work of the analyst.  Emphasis will be placed on the student's ability to communicate complex data in narrative form and various presentation tools and skills will be introduced and practiced. The aim of this course is to train students to critically evaluate complex market data through the use of analytic tools and then present the analysis.
 
Students are presented with a comprehensive overview of the role of a business analyst or consultant.
 
The course will be structured as follows:
 
Lesson 1       Course overview/Introduction to Competitive Intelligence and Market Research (analysis as a component in the intelligence cycle, competitive analysis and decision-making, shifting organizational priorities)
 
Lesson 2       Setting the Stage for the Brand (competitive context facing contemporary organizations, contemporary context facing the analyst, using the Nine Forces (Porter/PESTEL)
 
Lesson 3       Understanding the Customers of Analysis (defining the problem, identifying the scope of the analysis, managing internal and external networks, perceptual learning, using Competitive Positioning analysis)
Lesson 4       Defining the Analysis Problem and Process (perceptions, beliefs, assumptions, projections and synthesis, working with SERVO (strategy, environment, resources, values, organization)
 
Lesson 5       Developing Personas and Due Diligence (art of effective communication, packaging results using McKinsey's 7S (structure, strategy, systems, style, staff, skills, shared values)
                     
Lesson 6       Mid-term oral group presentation (using a method of personal choice from the four methods examined, present a short case using visual narrative, teams to compare and contrast effectiveness of analysis and presentation)
 
Lesson 7       Applying the FAROUT method and rating system (Future-Oriented; Accurate; Resource Efficient; Objective; Useful and Timely)
 
Lesson 8       Social Innovation and Phronesis (build/strengthen competitive advantage using Strategic Relationship Analysis and linkages/extensions to enhancing the community in which the organization resides)
 
Lesson 9       Trend Analysis and Transmedia Extension (explore current conditions for potential economic development and how organizations might use transmedia to enhance competitive advantage)
 
Lesson 10     Creative Approach to Strategy (aspects of scenario planning)
 
Lesson 11     Review
 
Each lesson contains a lecture, scenario presentation and discussion. Students are expected to be active participants in the learning experience as opposed to passive receptacles for information.

The course's development of personal competences:
 
Students are expected to be active participants in the learning experience. Clear and concise communication will be stressed. In addition to the material covered in the lectures, students will develop practical research and analytical skills as well as tools and techniques to enhance formal business presentations.
Teaching methods
Lectures, seminars, exercises, case study discussions, and student presentations.

Preliminary Assignment: To help students get maximum value from ISUP courses, instructors provide a reading or a small number of readings to be read before the start of classes with a related task or tasks in the first two classes in order to 'jump-start' the learning process.
Each student will be required to read the following article and be prepared to participate in a group discussion on ‘phronesis’ as strategy in the first class.
Nonaka, Ikujiro and Toyama, Ryoko. ‘Strategic Management as distributed practical wisdom (phronesis)’. Industrial and Corporate Change, vol. 16: 3 (pp 371-394).
Expected literature
Textbook:
 
Fleisher, Craig S. and Bensoussan, Babette E. 2007. Business and Competitive Analysis: Effective Application of New and Classic Methods. Toronto: Pearson Education. 473 pages (exclusive of references). 
 
[Note: Originally published by the Society for Competitive Intelligence Professionals and I have used this book to train business analysts for the Stock Exchange. An excellent reference tool for the students.]
 
Nonaka, Ikujiro and Toyama, Ryoko. 'Strategic Management as distributed practical wisdom (phronesis)'. Industrial and Corporate Change, vol. 16: 3 (pp 371-394). Will be made available on LEARN
Last updated on 07-05-2013