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2010/2011  BA-2CMC  Computer-mediated communication and collaboration

English Title
Computer-mediated communication and collaboration

Course Information

Language English
Point 10 ECTS (300 SAT)
Type Mandatory
Level Bachelor
Duration One Quarter
Course Period Autumn
Time Table Please see course schedule at e-Campus
Study Board
Study Board for BA in Information Management
Course Coordinator
Torkil Clemmensen
Main Category of the Course
  • Communication

Taught under Open University-Taught under open university.
Last updated on 29 maj 2012
Learning Objectives
Aim of the course
- to provide the students with concepts, theories from the fields of computer-mediated communication (CMC) and computer supported cooperative work (CSCW) and practices relevant to communication in organizational contexts
- to provide the students with an understanding of social aspects of information and the role that computer-media play for communication and collaboration
- to enable students to understand and analyze various forms of computer-mediated communication (chat, forums, email, websites…) and computer supported collaboration (groupware, virtual communities, virtual teams…)
- sociability of social representations and cooperation forms (meeting agendas in collaborative software, folksonomies, tagging, collective bookmarks, user defined keywords, blogsoftware, wikis)

The course has a broad perspective on communication as it takes place within organizations. Drawing on social psychology, sociology, anthropology and social studies
of media use, the course will introduce major theoretical and practical approaches to understanding and designing for uses of media to create and facilitate social reality in
Computer-mediated Communication and Collaboration and Information in Context
Exam Period May/June
The examination is a four-hour written open book exam where students prepare an essay, drawing on the curriculum of the two courses examined.

• Re-takes for students who did not pass the ordinary exam as well as students who were ill during the oral examination take place according to the same rules as for the ordinary examination.

All exam aids are allowed.

The regular exam is in October, and re-examination is in December/January
Prerequisites for Attending the Exam
Course Content

The course includes but is not limited to the following topics:

- situated action, distributed cognition, activity theory

- virtual organizations, virtual teams

- social representation and speech act theory

- sociology and psychology of virtual groups and online communities:

o decision making in virtual communities

o online demographics: users, lurkers

o empathic communities

o usability and sociability

o social presence, social awareness

methods to study online social networks and online collaboration

Teaching Methods
Thematic lectures that develop the core themes of computer mediated communication and collaboration. Throughout the course students are expected to give presentations and to participate in class discussions.

Required readings (curriculum)

· The “CMC” textbook to buy:

Thurlow, C., Lengel, L., & Tomic, A. (2004). Computer mediated communication: Social interaction and the Internet, Sage Publications Ltd., see book website at


· Additional papers that are downloadable from CBS library (when you within the firewall):

Beer, D., & Burrows, R. (2007) Sociology and, of and in Web 2.0: Some initial considerations. Sociological Research Online 12(5). http://www.socresonline.org.uk/12/5/17.html (10 pages)

· Boyd, D. M., & Ellison, N. B. (2007) Social Network Sites: Definition, History, and Scholarship. Journal of Computer-Mediated Communication 13(1), 210-230.

doi:10.1111/j.1083-6101.2007.00393.x (21 pages)

· Bødker, S., & Christiansen, E. (2006). Computer support for social awareness in flexible work. Comput. Supported Coop. Work, 15(1), 1-28. http://dx.doi.org/10.1007/s10606-005-9011-y, (28 pages)

· Clemmensen, T. (2007). The psychology of online sociability: Theory and examples. Designing for Networked Communications: Strategies and Development. S. B. Heilesen and S. S. Jensen, Hershey, PA: Idea Group Publishing: 217-239. (23 pages) DOI: 10.1080/01449290110084683

· Contarello, A., & Sarrica, M. (2007) ICTs, social thinking and subjective well-being – The internet and its representations in everyday life. Computers in Human Behavior 23(2), 1016-1032. doi:10.1016/j.chb.2005.08.013 (17 pages)

· Lee, E.-J. (2004) Effects of gendered character representation on person perception and informational social influence in computer-mediated communication. Computers in Human Behavior 20(6), 779-799. doi:10.1016/j.chb.2003.11.005 (21 pages)

· Nardi, B. (1996). Studying context: A comparison of activity theory, situated action models, and distributed cognition. In B. Nardi (Ed.), Context and consciousness – activity theory and human-computer interaction. Cambridge MA: M.I.T. (http://www.ics.uci.edu/~corps/phaseii/nardi-ch4.pdf (32 pages)

· O’Reilly, T (2005):What Is Web 2.0 Design Patterns and Business Models for the Next Generation of Software http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html (20 pages)

Preece, J. (2001). "Sociability and usability in online communities: determining and measuring success." Behaviour & Information Technology 20(5): 347-356. (10 pages) http://www.ifsm.umbc.edu/~preece/Papers/BIT_Twenty_years02.pdf