English   Danish

2010/2011  BA-BLM_BA32  Conflict Management in the Workplace

English Title
Conflict Management in the Workplace

Course Information

Language English
Point 7,5 ECTS (225 SAT)
Type Elective
Level Bachelor
Duration One Semester
Course Period Autumn
Pending schedule: Friday 11.40-14.15, week: 37-39, 41, 43-48
Time Table Please see course schedule at e-Campus
Study Board
Study Board for MA in International Business Communication
Course Coordinator
Lisbeth Pals Svendsen
Main Category of the Course
  • Language and Intercultural Studies

Taught under Open University-Taught under open university.
Last updated on 29 maj 2012
Learning Objectives
Students should be able to
• understand and present a given conflict and the elements and steps that led to it.
• demonstrate an understanding of the interplay between personal values and cultural differences in the conflict
• apply conflict resolution theory to conflict analysis and solving.
• devise a solution that includes both the personal aspects of the parties involved in the conflict and possible structural causes arising from the organization of work, management, etc.
Students must be independent users of English. They must be able to interact with a degree of fluency and spontaneity and must be able to understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in his/her field of specialization.
Individual oral examination 20 minutes
Exam Period Winter Term
Written assignment, max 3 normal pages, hand in, in groups of 3,
Individual oral examination 20 minutes.
Internal second examiner, graded 7-point grading scale
Re-examination and make-up exam, same as regular exam.
Prerequisites for Attending the Exam
Course Content

Each session will start with a presentation of the theoretical material prepared for the week in question; individual groups will be asked to introduce the various theoretical articles, and their presentation will be used as basis for subsequent class discussion.


Trompenaars, Fons and Hampden-Turner, Charles: managing people across cultures (2004)

Lewis, Richard D: When Cultures Collide – Managing Successfully Across Cultures (1997)

Champoux, Joseph E: Organizational Behaviour – Integrating Individuals, Groups and Processes (1997)

Hargie, Owen, Dickson, David and Tourish, Dennis: Communication skills for effective management (2004)

Monberg, Tina: Handbook of Human Conflict Technology – How to create win-win business success without destructive conflicts (2007)

Taylor, Mullen: Informal Conflict Resolution: a Workplace Case Study (2004)

Jeffrey, mq: high context vs. low context communication (article)

Tough Times Tough Talk – a guide to working life conflicts (Center for Effective Dispute Resolution, 2010)

Additional articles etc. will be stated in the course plan