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2011/2012  BA-2CMC  Computer-mediated communication and collaboration

English Title
Computer-mediated communication and collaboration

Course Information

Language English
Point 10 ECTS (300 SAT)
Type Mandatory
Level Bachelor
Duration One Quarter
Course Period Autumn
Time Table Please see course schedule at e-Campus
Study Board
Study Board for BA in Information Management
Course Coordinator
  • Torkil Clemmensen - Department of Informatics
Main Category of the Course
  • Communication
Last updated on 29 maj 2012
Learning Objectives
At the 5th quarter exam students should:
  • Be able to explain the key concepts of the theoretical fields covered by the curriculum of the courses "Information in Context" and "Computer-mediated communication and collaboration" and relate such concepts and theories to empirical information
  • Be able to outline the basic principles of organizing information
  • Be able to identify users' information needs, discuss its implications for organization of information and suggest an information architecture design
  • Be able to discuss social aspects of information and the role that computer-media play for culture, communication and collaboration
  • Apply the discussion in the analysis of various forms of computer-mediated communication and computer supported collaboration.
Computer-mediated communication and collaboration and Information in Context:
Assessment Written Exam
Marking Scale 7-step scale
Censorship Internal examiners
Exam Period October
Aids Open Book, Written and Electronic Aid is permitted
Duration 4 Hours
This exam (the 5th quarter exam) covers the two courses "Computer-mediated communication and collaboration" and "Information in Context".

The students write an essay, drawing on the curriculum of the two courses examined.

The essay is assessed by three internal examiners.

The retake exam for students who did not pass the ordinary exam as well as students who were ill during the exam take place according to the same rules as for the ordinary examination.


Course Content

The course has a broad perspective on communication as it takes place within organizations. Drawing on social psychology, sociology, anthropology and social studies of media use, the course will introduce major theoretical and practical approaches to understanding and designing for uses of media to create and facilitate social reality in organizations. The aim of the course is:
- to provide the students with concepts, theories from the fields of computer-mediated communication (CMC) and computer supported cooperative work (CSCW) and practices relevant to communication in organizational contexts
- to provide the students with an understanding of social aspects of information and the role that computer-media play for communication and collaboration
- to enable students to understand and analyze various forms of computer-mediated communication (chat, forums, email, websites…) and computer supported collaboration (groupware, virtual communities, virtual teams…)
- sociability of social representations and cooperation forms (meeting agendas in collaborative software, folksonomies, tagging, collective bookmarks, user defined keywords, blogsoftware, wikis)

The course has a broad perspective on communication as it takes place within organizations.

The course includes but is not limited to the following topics:

- situated action, distributed cognition, activity theory

- virtual organizations, virtual teams

- social representation and speech act theory

- sociology and psychology of virtual groups and online communities:

o decision making in virtual communities

o online demographics: users, lurkers

o empathic communities
o usability and sociability
o cyber ethics and privacy

o social presence, social awareness

-methods to study online social networks and online collaboration

Teaching Methods
Thematic lectures that develop the core themes of computer-mediated communication and collaboration. Throughout the course students are expected to give presentations and to participate in class discussions.

The “CMC” textbook to buy:

Thurlow, C., Lengel, L., & Tomic, A. (2004). Computer mediated communication: Social interaction and the Internet, Sage Publications Ltd., see book website at


The other prescribed readings are collected in a compendium which will be available in the CBS bookstore.