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2013/2014  BA-HAS_ASEC  Advanced Service Economics

English Title
Advanced Service Economics

Course information
Language English
Exam ECTS 7.5 ECTS
Type Mandatory
Level Bachelor
Duration One Quarter
Course period Fourth Quarter
The course is offered for the last time in spring 2014
Time Table Please see course schedule at e-Campus
Study board
Study Board for BSc in Service Management
Course coordinator
  • Lise Lyck - Department of Marketing (Marketing)
Main academic disciplines
  • Economics, macro economics and managerial economics
Last updated on 15-08-2013
Learning objectives
  • To forecast demand for services by use of models
  • To analyse the essential features of queuing systems
  • To describe the psychology of waiting components, and suggest management strategies to deal with each
  • To manage service supply relationships and to be able to identify and apply instruments and models
  • To manage total facility service
  • To relate the theories, concepts and models in this course to others they are familiar with from the other courses, especially economics and service economics
  • To understand the importance and background of the EU Service Directive as a part of the new European business environment.
  • To be informed about the new political framework for tourism in Europe
Course prerequisites
English language skills equal to B2 level (CEFR) and math skills equal to Danish level B are recommended.
Prerequisites for registering for the exam
Compulsory assignments (assessed approved/not approved)
Students must complete and have assessed as 'approved' one of two individual home assignments of max. 3 standard pages in order to be admitted for the final exam. The assignment topic is decided by the professor and posted on LEARN. The students will have one week to complete the assignment.
Examination
Advanced Service Economics:
Examination form Oral exam based on written product

In order to participate in the oral exam, the written product must be handed in before the oral exam; by the set deadline. The grade is based on an overall assessment of the written product and the individual oral performance.
Individual or group exam Group exam, max. 3 students in the group
Group size: 2-3 students.
Size of written product Max. 20 pages
The project size should be:
• 1 student: max.10 standard pages
• 2 students: max.15 standard pages
• 3 students: max. 20 standard pages
Assignment type Project
Duration
Written product to be submitted on specified date and time.
20 min. per student, including examiners' discussion of grade, and informing plus explaining the grade
Grading scale 7-step scale
Examiner(s) Internal examiner and external examiner
Exam period Summer Term
Make-up exam/re-exam
Another examination form
Make-up examinations are given as an individual oral exam based on the group project.
Re-take examinations are given as an individual oral exam based on the group project handed in for the regular examination, as well as a supplementary piece, max. 5 standard pages in length.
Description of the exam procedure
The final exam is a group project which Is also ending 2nd year.
The group project will be followed by an individual 20 minutes oral exam which takes its point of departure in the group project but also to relations to theory and models from syllabus. The individual assessment is based on a combined evaluation of the written group project and the individual oral exam
Assessment. The student’s linguistic abilities may be included in the evaluation of the project. This evaluation is an overall evaluation of the academic content including the student’s ability to spell and write, taking into account that the academic content must be given preference, cf. also § 12, paragraph 2. The individual assessment is based on a combined evaluation of the written group project and the individual oral exam.

Make-up examinations are given as an individual oral exam based on the group project. Re-take examinations are given as an individual oral exam based on the group project handed in for the regular examination, as well as a supplementary piece, max. 5 standard pages in length.

Compulsory assignment - exam prerequisite
Students must complete and have assessed as 'approved' one of two individual home assignments of max. 3 standard pages in order to be admitted for the final exam. The assignment topic is decided by the professor and posted on LEARN. The students will have one week to complete the assignment.
Course content and structure

Course content:
An in depth investigation of service demand and supply, introduction to EU service directive exemplified by actual cases from the service industry.

Course aim:
The aim of the course is to familiarize the students with the internationalisation and globalisation of the service production as a very dominant feature of our time. It implies studying service economics in relation to the primary sector, to the secondary sector with focus on service in relation to manufacturing and service production in the tertiary sector with focus on combination of culture and service economics. Impacts studied by use of cases and by investigation of the importance of service economics for economic growth. Knowledge of the EU Service Directive, and knowledge of the EU tourism policy.
Teaching methods
The overall unit outline is presented in a one page schedules overview and posted on LEARN. This unit outline is subject to change, and the student must at all times check their student home page prior to class for any changes.

The course consists of lectures, syndicate exercises, case discussions, two individual compulsory home assignments, a group project including an oral individual exam.

The teaching includes a mix of lectures, student case studies and article presentations as well as in depth discussions. It is assumed that the assigned reading, articles, and cases for each session have been read by all students prior to classes.

During lectures theory will be presented and applied to real time service industries, and time will be spent ensuring that the student has understood the material and is able to adapt the theory into practice.

Article and case study sessions require team presentations focusing on the ability of exploring new developments and extensions from the basic service concepts. Informal assessment of the article/ case presentation is designed to recognize individual as well as team effort. This is consequently done to reflect the business environment where effective teamwork is essential to the achievement of individual success. In syndicate sessions teams (of own choice) should analyse and discuss the key issues of the article/ case prior to creating the article/ case presentation for class. Each team will be presenting their casework during the course and towards the end of each session all students will take part in a follow up discussions of other team presentations. Students are also encouraged to discuss the topic for the individual home assignment in their team.
Student workload
Classes 30 hours
Preparation for class 90 hours
Home assignments 14 hours
Preparation for exam and examination 91 hours
Further Information

The Study Board each year publishes the 2nd Year Project Guidelines, which supplements the Program Regulations and serves as a teaching aid for the Project. The Manual provides detailed information about Project requirements and deadlines, as well as practical suggestions and advice regarding the Project experience and proper use of a Project Adviser. - The Project Guidelines will be available at the BSc SEM e-campus (in the menu under Exam > 4th semester  )
Expected literature
  • “Service Management”, 6th edition, by Fitzsimmons
  • Selected topics’ from “Total Facilities Management”, 3th edition, by b. Atkin and a. Brooks
  • Selected articles.

Please note, minor changes may occur. The teacher will upload the final reading list to LEARN two weeks before the course starts.

Last updated on 15-08-2013