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2013/2014  BA-HAS_OBSI  Organizational Behavior: Service and innovation (for students enrolled in 2013)

English Title
Organizational Behavior: Service and innovation (for students enrolled in 2013)

Course information

Language English
Exam ECTS 7.5 ECTS
Type Mandatory
Level Bachelor
Duration One Quarter
Course period First Quarter
The course is first offered fall 2014 according to the 2013 Study Regulations
Time Table Please see course schedule at e-Campus
Study board
Study Board for BSc in Service Management
Course coordinator
  • Silviya Svejenova Velikova - Department of Organization (IOA)
Main academic disciplines
  • Organization
Last updated on 09-08-2013
Learning objectives
After taking this course, the students should be able to:
  • Demonstrate an understanding of concepts, theories, models and approaches presented in the course.
  • Demonstrate an ability to analyse and explain complex Organisational Behaviour related situations and practices in an organisation, using concepts, theories, models and approaches discussed in the course.
  • Formulate effective solutions to Organisational Behaviour related problems or situations in an organization, using the concepts, theories, models and approaches addressed in the course.
  • Deliver well‐structured and compelling written and oral presentations on Organisational Behaviour issues, tailored to the needs of a specific audience.
Course prerequisites
English language skills equal to B2 level (CEFR) and math skills equal to Danish level B are recommended.
Organizational Behavior: Service and innovation:
Examination form Oral exam based on written product

In order to participate in the oral exam, the written product must be handed in before the oral exam; by the set deadline. The grade is based on an overall assessment of the written product and the individual oral performance.
Individual or group exam Individual
20 minutes individual oral examination based on a individual written assignment, both counting in the grade assessment. The written assignment is consists of a 24-hour case of max. 3 standard pages standard pages (max.1 standard page is counted as 2,275 characters including spaces).
Size of written product Max. 3 pages
Assignment type Written assignment
Written product to be submitted on specified date and time.
20 min. per student, including examiners' discussion of grade, and informing plus explaining the grade
Grading scale 7-step scale
Examiner(s) Internal examiner and external examiner
Exam period Autumn Term
Make-up exam/re-exam
Same examination form as the ordinary exam
Re-take examinations and make-up examinations are a 20 minutes individual oral examination of the whole subject. Any previous written assignment is not counting in the grade assessment.
Course content and structure
Organisational behaviour is an interdisciplinary field of study, drawing on cognitive and social psychology,
economics, sociology and anthropology. This course will provide students with a foundation in
organisational behaviour, i.e. the behaviour of individuals and groups within organisations. This foundation
will be built through investigation and practical application of the most relevant classic and contemporary
research in this field.
The course will offer specific emphasis on organizational behavior issues in the context of services and
innovation. It will examine how individual differences and abilities, group dynamics and processes, culture,
leadership, technology, and organizational structure relate to individual and group behaviours within
organizations. It will also consider how motivation, stress, communication and conflict can have an impact
on behaviour. Throughout the course students will explore relations between individuals (employees,
managers, leaders), formal and informal groups, organizations, industries and the wider organizational
A range of teaching methods and course materials will help us introduce important approaches, concepts
and frameworks, and apply those to different types of organizations operating in diverse sectors and
geographies. The course will also highlight particularities of organisational behaviour in the specific case of
services and innovation, through a range of examples from around the world. Finally, the research
conducted by my colleagues and me will inform the theoretical and practical underpinnings of the course.
The course will allow students (1) to develop an ability to analyse, comprehend, and explain important
aspects and determinants of behaviour in organizations, and 2) to apply theories and approaches from the
course in a practical way to competently and strategically address problems, envision and achieve
organizational change, and learn what it takes to be more effective and engaging leaders and managers,
especially in the context of services and innovation.
Teaching methods
Case discussions, lectures, presentations, exercises, and team work
Student workload
Regular class sessions 30 hours
Readings of about 550 pages of literature 127 hours
Other preparation prior to class 20 hours
Preparation for and paerticipation in exam 30 hours
Expected literature

Recommended textbook:
Clegg, S., Kornberger M., and Pitsis, T., 2011, Managing and Organizations. An Introduction to Theory and Practice, 3rd edition, Sage: London

Please note, minor changes may occur. The teacher will upload the final reading list to LEARN two weeks before the course starts.

Last updated on 09-08-2013