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2013/2014  KAN-CM_V92  Digital Services Innovation

English Title
Digital Services Innovation

Course information

Language English
Type Elective
Level Full Degree Master
Duration One Semester
Course period Autumn
The teaching will take place at KU
Time Table Please see course schedule at e-Campus
Max. participants 10
Study board
Study Board for MSc in Economics and Business Administration
Course coordinator
  • Michel Avital - Department of IT Mangement (ITM)
The course is organized in collaboration with faculty members from University of Copenhagen, Technical University of Denmark, and Copenhagen Business School.
Main academic disciplines
  • Information Systems
  • Innovation and entrepreneurship
  • Management
Last updated on 24-04-2013
Learning objectives
After completing the course, students are expected to be able to
  • Present and analyze the requirements, challenges, and opportunities of digital services
  • Design digital services in collaboration with key stakeholders
  • Build and evaluate prototypes of digital services
  • Apply domain-specific knowledge to identify possibilities of technological innovation
  • Work effectively in cross-disciplinary teams
  • Create and evaluate business models for digital services
  • Identify and explain the theories that were presented in the course, including their key terminology, underlying assumptions, and how the theories relate to one another.
  • Demonstrate how the theories that were presented in the course were applied in the process of developing the prescribed innovation project.
Course prerequisites
Mundtlig prøve med baggrund i skriftligt produkt:
Examination form Oral exam based on written product

In order to participate in the oral exam, the written product must be handed in before the oral exam; by the set deadline. The grade is based on an overall assessment of the written product and the individual oral performance.
Individual or group exam Individual
Size of written product Max. 15 pages
Assignment type Project
Written product to be submitted on specified date and time.
20 min. per student, including examiners' discussion of grade, and informing plus explaining the grade
Grading scale 7-step scale
Examiner(s) Internal examiner and second internal examiner
Exam period December/January
Make-up exam/re-exam
Same examination form as the ordinary exam
Description of the exam procedure
Oral exam based on a product and 15 standard pages written group project as well as an individually written report. The product and the written documents should be produced in parallel with the course.

The grade is based on an individual oral exam and an assessment of the following elements: (1) group product (i.e., prototype of a digital service) and a group written project (i.e., description of the prototype and its development) per group of 4-6 students, and (2) individually written report (i.e., a personal account of the development process.) Detailed guidelines will be provided. In order to participate in the oral exam, the product and the written projects must be handed in by the set deadline.
Course content and structure
Commercial and public services are increasingly implemented as ‘digital services’, i.e., services that are delivered and typically available 24/7 via the Internet to end-users. Online banking, media streaming, electronic tax filing, and e-health portals are just a few among many digital services that have fundamentally changed the commercial and civil services in the past decade.

The course was developed in cooperation with Copenhagen Innovation and Entrepreneurship Lab (CIEL) – a new platform for collaboration between universities and industry (http://ciel-lab.dk/) The course is designed to provide students with a theoretical frameworks and practical skills in developing innovative digital services. The course will emphasize critical services that have high potential for generating enduring societal impact. In particular, we will focus on the healthcare domain in which digital services play a critical role in service delivery and have critical impact on key performance indicators, and require security, reliability, integration, and presentation of information to both professional and private users.

The course consists of theoretical and hands-on components that supplement one another. The morning session from 9:00-12:00 will focus on the theoretical part, and the afternoon session from 13:00-16:00 will focus on the hands-on part.

In the theoretical component, workshops and lectures provide students the necessary knowledge and technique to carry out a digital service innovation project. This includes general techniques for entrepreneurship, ideation, prototyping, and business model generation as well as domain-specific knowledge about healthcare services and knowledge of communication as a means of both delivering information and supporting collaboration.

In the hands-on component, students will work on a digital service innovation project in cross-disciplinary groups comprise of students from CBS, DTU, and University of Copenhagen Groups are expected to have students with computer science, communication, healthcare, and business competences.

The project will be based on a real problem case defined by an external organization partner such as The Capital Region of Denmark or a company developing healthcare IT solutions. Based on the case, the group will analyze, design, prototype, and evaluate a new digital service in collaboration with stakeholders (including the external organization). The end product will be both a prototype and a business model of an innovative digital service that will have to be presented to the sponsoring organization.
Teaching methods
Lectures; workshops; group project; obligatory assignments; innovation camp
Last updated on 24-04-2013