2013/2014 KAN-SE03 Organisation and Human Resource Management in Services with Focus on Motivation
English Title | |
Organisation and Human Resource Management in Services with Focus on Motivation |
Course information |
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Language | English |
Exam ECTS | 7.5 ECTS |
Type | Mandatory |
Level | Full Degree Master |
Duration | One Quarter |
Course period | Second Quarter |
Time Table | Please see course schedule at e-Campus |
Study board |
Study Board for MSc of Social Science
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Course coordinator | |
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Main academic disciplines | |
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Last updated on 13-08-2013 |
Learning objectives | |||||||||||||||||||||||
The student must demonstrate
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Course content and structure | |||||||||||||||||||||||
This course provides knowledge on how to develop and implement human resource strategies in service corporations with focus on motivation and motivation theory. It provides models and methods to identify and examine recruitment and appraisal policies, sourcing strategies, supplier negotiations and partnership management taking into consideration the specific characteristics of the service production. The course enables students to describe and critically examine the latest models and theories related to organisational structure and governance in service corporations and apply them to real situations. The relationship between theory and practice will be achieved by use of cases. Through its learning activities and assessment the course enhances the generic competences as well as specific competences of problem solving, team work, ability to write and present academic reports for an expert audience, ability to coordinate the activities of a project and apply knowledge to practice. |
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Teaching methods | |||||||||||||||||||||||
Lectures primarily - workshops and cases when suitable. | |||||||||||||||||||||||
Expected literature | |||||||||||||||||||||||
Please note that the litterature list is guiding
Porter, Lyman W.; Bigley, Gregory A. & Steers, Richard M. 2010. “Motivation and Work Behavior” 7th ed. McGraw-Hill/Irwin Articles: Ackerman, Frank 2005. “Priceless Benefits, Costly Mistakes: What’s Wrong With Cost-Benefit Analysis?”,In: Post-autistic economics review, issue no. 25, pp. 2-7, http://www.paecon.net/PAEReview/issue25/Ackerman25.htm Becker, Brain E., Huselid, Mark A. and Ulrich, David (2001). “The HR Scorecard: Linking people, strategy and performance”, Chapter 4 – Cost-benefit analyses for HR interventions, p.++. Harvard Business School Press. Burnham, David H1997. “Power is Still the Great Motivator – With a Difference!” http://www.burnhamrosen.com/articles/Power_is_Still.pdf Frank, Robert H. & Bernanke, Ben S. (2009), “Principles of Economics”, 4th Edition, Chapter 1 - Thinking like an economist, pp. 3-22. McGraw-Hill/Irwin. Frank, Robert H. (2008). “The Economic Naturalist: Why economics explains almost everything”, Introduction and The Economic Naturalist hits the road, pp. ++. Virgin Books. Go, Frank M.; Monachello, Mary L. & Baum, Tom 1996. “Human Resource Management in the Hospitality Industry”. Chapter 10. The Challenge of Diversity, p.. Wiley Herzberg, Frederick 2008. “One more time: how do you motivate your employees?” Harvard Business Review Classics, pp. ++. http://hbr.org/2003/01/one-more-time/ar/1 Marrewijk, Marcel van & Timmers, Joanna 2003. “Human Capital Management: New possibilities in people management2. In: Journal of Business Ethics 44, pp: 171–184. http://www.springerlink.com/content/lj843h466024t4n5/fulltext.pdf McClelland, David & Burnham, David H. 1976 (2008): “Power Is the Great Motivator”. Harvard Business Review Classics. http://management.uta.edu/Shumate/Cases/Power%20is%20the%20Great%20Motivator.pdf Wearing, Robert T 2005. “Cases in Corporate Governance”, Enron, pp.. Sage Publications Ltd |