The need for a strong consumer commitment to sustainability
seems more and more urgent as climate change is becoming more and
more visible and resource scarcity more and more pronounced. As the
UN level, the political level and the majority of companies are
reluctant to act, even more focus and attention is drawn to the
consumer’s role in promoting sustainability.
Interestingly, many consumers express support for sustainable
development, political consumption and social responsibility, yet
when it comes to actual initiatives very few consumers follow thru.
One type of culprit for the gap between attitude and behavior are
socio-psychological drivers (e.g., proximity, kinship, tangibility,
costs, social acceptance), which make the decision-making process
for the individual complex and often contradictory. This would be
the case, when consumers have to evaluate the pros/cons of driving
far to buy organic food, travel by air to pursue ecotourism, drive
back and forth in a CO2 emitting car to recycle glass, support
animal welfare yet consuming meat from slaughterhouse cattle, etc.
To understand this gap we will also deal with how consumer choice
may be affected by potential conflicts between cultural norms,
societal expectations, personal values, and/or everyday budgetary
constraints. In line with this, the core themes of the course are:
consumer perspectives on social responsibility, sustainable
development, and political consumption (e.g., Fair Trade, climate
changes).Thus, if marketers want to promote sustainable and
responsible buying, it is important that they are equipped with a
sufficient understanding of how, why, and when the consumer
attitude-behaviour gap may occur. This course will examine the
(hyper)complex decision-making processes of the consumers in
accordance with this gap. The final lecture will focus on to what
extent consumer's interaction with other stakeholders can
promote sustainable consumption and what marketing's (and
marketing communications) role might be.
The course will be based on consumer behavior theories and
supplemented with recent studies relating to consumer culture and
consumer psychology, (e.g., social cognitivetheory)
The main topics of the course are:
- Sustainable consumption, including the gap between consumer
buying intention and actual purchase of sustainable
products/services.
- Hyper complex consumer decision-making processes
- Consumer culture and the political consumer
- How consumer culture and individual decision-making processes
interact
- The use or meaning of labels, such as Fair Trade, Organic,
Ecological, Climate Friendly, Sustainability
- Key stakeholders’ and marketing's role in promoting
sustainability
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