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2016/2017  BA-BSSIO1013U  Service Innovation and sustainability

English Title
Service Innovation and sustainability

Course information
Language English
Course ECTS 7.5 ECTS
Type Mandatory
Level Bachelor
Duration One Quarter
Start time of the course Third Quarter
Timetable Course schedule will be posted at calendar.cbs.dk
Study board
Study Board for BSc in Service Management
Course coordinator
  • Adriana Budeanu - Department of International Economics and Management (INT)
Teacher: Adriana Budeanu (INT)
Main academic disciplines
  • CSR and sustainability
  • Innovation
  • Service management
Last updated on 15-08-2016
Learning objectives
To achieve the grade 12, students should meet the following learning objectives with no or only minor mistakes or errors:
  • To explain and apply theoretical concepts and models relevant to innovation in service organisations
  • To explain and discuss main approaches that are relevant for examining links between innovation and sustainability
  • To identify and critically discuss strategic, managerial and operational characteristics of sustainability driven innovations in service organisations
  • To apply theoretical knowledge about service innovations and sustainability to a given case, and to effectively communicate results
Examination
Service Innovation and Sustainability:
Exam ECTS 7,5
Examination form Oral exam based on written product

In order to participate in the oral exam, the written product must be handed in before the oral exam; by the set deadline. The grade is based on an overall assessment of the written product and the individual oral performance.
Individual or group exam Individual oral exam based on written group product
Number of people in the group max. 3
Size of written product Max. 15 pages
regardless the groupsize
Assignment type Project
Duration
Written product to be submitted on specified date and time.
20 min. per student, including examiners' discussion of grade, and informing plus explaining the grade
Grading scale 7-step scale
Examiner(s) Internal examiner and second internal examiner
Exam period Spring
Make-up exam/re-exam
Same examination form as the ordinary exam
If the student has handed in the written group product for the ordinary exam, but has not participated at the time of the oral exam, the re-examination is conducted on the basis of the group product that has already been handed in.
Please note! A copy of the product submitted for the ordinary exam must be submitted for the reexam.

If the student has participated in the written product for the ordinary exam, but not passed the oral exam, the re-exam is conducted on the basis of the product that has already been handed in.

If the student has not participated in the written product due to illness, the student may participate in the oral re-examination, if the student hands in an individual product within a specified time.
Description of the exam procedure

The final exam is a 72-hour group project.


The project will be followed by an individual, 20 minutes oral exam, which takes its point of departure in the group project, but also includes theory and models from the course syllabus. The individual assessment is based on a combined evaluation of the written group project and the individual oral exam.
Course content and structure

This course provides students with conceptual frameworks and theoretical knowledge that are relevant for critically examining how innovation in service organizations can contribute to sustainable development.

 

The course takes the perspective of innovation as an approach to problem-solving, and focuses on challenges raised by social and environmental aspects relevant for business organizations. Such challenges have strategic, managerial, financial and political consequences that will be analyzed and discussed during the course. Aspects such as resource scarcity or the excessive amounts of wastes generated during the provision and consumption of products or services are analysed as opportunities for business innovation. Social innovation and entrepreneurship offer complementary perspectives for understanding corporate renewal and competitiveness. The course combines theoretical knowledge, empirical case studies and tools that can be applied to examine and discuss sustainable innovations in service contexts. 
Teaching methods
The course combines theoretical knowledge, empirical case studies and tools that can be applied to examine and discuss sustainable innovations in service contexts. The course will use a problem-solving approach to teaching.
Student workload
Lectures 30 hours
Preparation and exam 176 hours
Last updated on 15-08-2016