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2016/2017  KAN-CCMVV2031U  City Branding and Tourism

English Title
City Branding and Tourism

Course information

Language English
Course ECTS 7.5 ECTS
Type Elective
Level Full Degree Master
Duration One Quarter
Start time of the course First Quarter
Timetable Course schedule will be posted at calendar.cbs.dk
Max. participants 100
Study board
Study Board for MSc in Economics and Business Administration
Course coordinator
  • Sebastian Zenker - Department of Marketing (Marketing)
Kontaktinformation: https:/​/​e-campus.dk/​studium/​kontakt eller Contact information: https:/​/​e-campus.dk/​studium/​kontakt
Main academic disciplines
  • Communication
  • Marketing
  • Political leadership and public management
Last updated on 05-04-2016
Learning objectives
To achieve the grade 12, students should meet the following learning objectives with no or only minor mistakes or errors: This course aims to introduce to the students the complexity of marketing cities to residents, companies and tourists and to learn how to adopt marketing strategies for urban environments. The specific learning objectives of the course are the following:
  • Describe and to discuss the assumptions that underlie the various marketing concepts from marketing, branding, communication, as well as from the presented consumer behaviour studies.
  • Identify and analyze the relationship between relevant models, concepts and theories from the curriculum.
  • Analyse and explain the differenses between the profit, non-profit and non-traditional marketing sectors (i.e., tourism and city marketing).
  • Evaluate different place branding strategies and place brand management approaches for their usability in the area – especially for meausuring place brands and success.
  • Apply these models and concepts, singly or combined to fit a concrete case situation under study and critically assess the value and relevance of models, concepts and theories presented throughout the course in relation to their practical application in a relevant case.
  • To follow academic conventions in the written presentation.
Course prerequisites
Please note: since this is a postgraduate course, an undergraduate-level knowledge of the basic principles of marketing is expected of all students. For those students who have not had a marketing course before, Kotlers (et al.), ‘Principles of Marketing’ is a required reading!
City Branding and Tourism:
Exam ECTS 7,5
Examination form Home assignment - written product
Individual or group exam Individual exam
Size of written product Max. 10 pages
Assignment type Case based assignment
Duration Written product to be submitted on specified date and time.
Grading scale 7-step scale
Examiner(s) One internal examiner
Exam period Autumn
Make-up exam/re-exam
Same examination form as the ordinary exam
* if the student fails the ordinary exam the course coordinator chooses whether the student will have to hand in a revised product for the re- take or a new project.
Course content and structure

Today cities are in strong competition for talents (residents), companies and investments, as well as tourists. Therefore, places are more and more run like ‘businesses’ and for ‘businesses’. In order to differentiate one place from another, city marketers increasingly focus on establishing the city as a brand and adopt other marketing techniques in order to better promote and ‘sell’ their place to its existing and potential target groups. Unfortunately, city marketers and consultants often underestimate the complexity – due to the fact that places are complex products themselves and that the needs and wants of the different customer groups regarding a place vary widely.


In the course we will explore the impact of city marketing activities for companies – talking in particular about the creative industries and tourism – and on other business fields. At the same time we will also discuss the social problems we create by making a place ‘too much’ of a business. By this means, studentd should not only be able understand and use strategies in city marketing and tourism at the end, but also see the benefits for companies and citizens in using city marketing in this regards.


This master course is a cross-disciplinary and research-based course, integrating findings from marketing, urban planning and management, public administration and the field of tourism. The aim is to introduce the service-dominant logic of marketing to cities and translate carefully different marketing and branding concepts. Furthermore, the differences between city marketing (general marketing activities for all place target groups) and destination marketing (tourism oriented city marketing) will be elaborated and the idea of an integrated approach will be presented.


The master course requires no previous knowledge (but an undergraduate-level knowledge of the basic principles of marketing is expected) and is open to different disciplines. To each lecture the reading of one or two scientific articles is mandatory (reading list will be given).

Teaching methods
Through providing an overview of relevant literature about content and methods, as well as some hands-on insights from research practice the course is designed to be highly interactive. The course builds upon the principles of active learning: students are expected to comment on readings, and do group exercises (e.g., Oxford debates) throughout the course.

The course will start with an introductory session at which the course co-ordinator will explain the rationale and structure of the course, the course aims, the literature base, and the structure of the exam.
Student workload
Preperation 123 hours
Teaching 33 hours
Exam 50 hours
Expected literature

More exam relevant literature will be announced upon enrollment.


  1. Medway, D., Swanson, K., Delpy Neirotti, L., Pasquinelli, C., and Zenker, S. (2015). Place branding: Are we wasting our time? Report of an AMA special session. Journal of Place Management and Development, 8(1), 63-68.
  2. Vargo, S. and Lusch, R. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1-17.
  3. Medway, D. and Warnaby, G. (2008). Alternative perspectives on marketing and the place brand. European Journal of Marketing, 42(5/6), 641-653.
  4. Sevin, E. (2011). Thinking about place branding: ethics of concept. Place Branding and Public Diplomacy, 7(3), 155-164.
  5. John, D. R., Loken, B., Kim, K., and Monga, A. B. (2006). Brand concept maps: A methodology for identifying brand association networks. Journal of Marketing Research, 43, 549-563.
  6. Richards, G. and Wilson, J. (2004). The Impact of Cultural Events on City Image: Rotterdam, Cultural Capital of Europe 2001. Urban Studies, 41(10), 1931–1951.
  7. Braun, E., Eshuis, J., & Klijn, E.-H. (2014). The effectiveness of place brand communication. Cities, 41(1), 64-70.
  8. Hanna, S. and Jennifer Rowley, J. (2015). Towards a model of the Place Brand Web. Tourism Management, 48, 100-112.
  9. Jørgensen, O. H. (2015). Developing a city brand balance sheet – Using the case of Horsens, Denmark. Place Branding and Public Diplomacy, 11(2), 148-160.
  10. Zenker, S. and Erfgen, C. (2014). Let them do the work: a participatory place branding approach. Journal of Place Management and Development, 7(3), 225-234.
Last updated on 05-04-2016