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2016/2017  KAN-CIHCO2002U  Innovation in Clinical Processes and Health Care Delivery

English Title
Innovation in Clinical Processes and Health Care Delivery

Course information

Language English
Course ECTS 7.5 ECTS
Type Mandatory offered as elective
Level Full Degree Master
Duration One Quarter
Start time of the course Spring, Fourth Quarter
Timetable Course schedule will be posted at calendar.cbs.dk
Max. participants 30
Study board
Study Board for MSc in Business Administration and Innovation in Health Care
Course coordinator
  • Allan Hansen - Department of Operations Management (OM)
Main academic disciplines
  • Innovation
  • Project and change management
Last updated on 28-06-2016
Learning objectives
To achieve the grade 12, students should meet the following learning objectives with no or only minor mistakes or errors:
  • 1. Be able to discuss and critically reflect on the challenges and opportunities for process and performance management innovations in healthcare
  • 2. Be able to explain and differentiate how different types of operations, performance and project management principles influences the value of clinical processes and health care delivery
  • 3. Be able to design and analyze different processes, their managerial challenges and strategic
  • 4. Be able to explain and contrast the analytical models covered in the course for strategy, design and management of innovation in clinical processes as well as support processes of health care delivery
  • Be able to apply, examine, and reflect on the concepts and analytical models in different healthcare contexts
Course prerequisites
15 seats til CBS students
15 seats to exchange students
Innovation in Clinical Processes and Health Care Delivery:
Exam ECTS 7,5
Examination form Written sit-in exam
Individual or group exam Individual exam
Assignment type Case based assignment
Duration 4 hours
Grading scale 7-step scale
Examiner(s) One internal examiner
Exam period Summer and Summer, Eksaminator fra CBS og bi-eksaminator fra KU
Aids allowed to bring to the exam Limited aids, see the list below:
  • Written sit-in-exam on CBS' computers
  • Notes in paper format brought by the examinee
  • Access to personal drive (S-drive) on CBS' network
  • USB key to upload your notes before the exam
  • Own laptop/tablet as a reference book (NB there is no power supply available)
  • Any calculators
  • Books and compendia brought by the examinee
Make-up exam/re-exam
Same examination form as the ordinary exam
If the number of registered candidates for the make-up examination/re-take examination warrants that it may most appropriately be held as an oral examination, the programme office will inform the students that the make-up examination/re-take examination will be held as an oral examination instead.
Course content and structure

This course introduces students to a series of process and performance management innovations, and their use in practice. In addition, the course also addresses issues of project management in this respect. Aside from the introductory and closing/summary weeks, each of the 8 weeks will be based around one such innovation, which will be addressed from the perspective of development/use, design/technique, and implementation/examination. 

Teaching methods
This course will be comprised of three components: technical lectures, hands-on tutorials, and analysis and reflection workshops. Technical lectures will introduce students to the core subjects of the course, demonstrate the design and use of process and performance management innovations, and illustrate their importance in the wide healthcare environment. Hands-on tutorials will give students the opportunity to gain the skills with these innovations necessary to use them effectively in a healthcare environment. Analysis and reflection seminars will be case based and are intended to place these innovations in the context of healthcare practice, to allow students to investigate the ways that these innovations affect professional and organization behavior, and to allow them to better understand their practical challenges and limitations.
Student workload
class 30 hours
preparation 90 hours
exam 40 hours
Expected literature
  • Health Care Operations and Supply Chain Management – Kros, John H., Brown, Evelyn C. Wiley, 2013.
  • Quality of Care — What is It? ‐ David Blumenthal 1996‐09‐19
  • What's the difference between a hospital and a bottling factory? ‐ A Morton, J Cornwell 2009‐07‐20
  • Five years after to err is human: What have we learned? ‐ Leape, Lucian L 2005‐05‐18
  • Kaplan, R.S., Porter, M.E., 2011. How to Solve The Cost Crisis In Health Care. Harv. Bus. Rev. 89, 46–64.
  • Porter, M.E., Lee, T.H., 2013. The Strategy That Will Fix Health Care. Harv. Bus. Rev. 91, 50–70.
  • Llewellyn, S., Northcott, D., 2005. The average hospital. Account. Organ. Soc. 30, 555–583. 
Last updated on 28-06-2016