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2017/2018  BA-BSSIO1013U  Service Innovation and sustainability

English Title
Service Innovation and sustainability

Course information

Language English
Course ECTS 7.5 ECTS
Type Mandatory
Level Bachelor
Duration One Quarter
Start time of the course Third Quarter
Timetable Course schedule will be posted at calendar.cbs.dk
Study board
Study Board for BSc in Service Management
Course coordinator
  • Adriana Budeanu - MPP
Teacher: Adriana Budeanu (INT)
Main academic disciplines
  • CSR and sustainability
  • Innovation
  • Service management
Last updated on 31-08-2017

Relevant links

Learning objectives
To achieve the grade 12, students should meet the following learning objectives with no or only minor mistakes or errors:
  • To explain and discuss main approaches that are relevant for examining links between innovation and sustainability
  • To apply tools and theories from the course to practical cases
  • To relate and compare theories, perspectives and frameworks presented during the course
  • To address and provide arguments for the feasibility and sustainability of their project
Prerequisites for registering for the exam
Number of mandatory activities: 1
Requirements about active class participation (assessed approved/not approved)
Group presentation in class. More details about class assignments will be given in the beginning of the course.
Service Innovation and Sustainability:
Exam ECTS 7,5
Examination form Home assignment - written product
Individual or group exam Group exam
Please note the rules in the Programme Regulations about identification of individual contributions.
Number of people in the group 2-3
Size of written product Max. 15 pages
Assignment type Written assignment
Duration Written product to be submitted on specified date and time.
Grading scale 7-step scale
Examiner(s) One internal examiner
Exam period Spring
Make-up exam/re-exam
Same examination form as the ordinary exam
Description of the exam procedure

The group project that runs throughout the whole course, is handed in at a specified time 

Course content and structure

This course provides students with conceptual frameworks and theoretical knowledge that are relevant for critically examining how innovation in service organizations can contribute to sustainable development.


The course takes the perspective of innovation as an approach to problem-solving, and focuses on challenges raised by social and environmental aspects relevant for business organizations. Such challenges have strategic, managerial, financial and political consequences that will be analyzed and discussed during the course. Aspects such as resource scarcity or the excessive amounts of wastes generated during the provision and consumption of products or services are analysed as opportunities for business innovation. Social innovation and entrepreneurship offer complementary perspectives for understanding corporate renewal and competitiveness. The course combines theoretical knowledge, empirical case studies and tools that can be applied to examine and discuss sustainable innovations in service contexts. 

Teaching methods
The course combines theoretical knowledge, empirical case studies and tools that can be applied to examine and discuss sustainable innovations in service contexts. The course will use a problem-solving approach to teaching.
Feedback during the teaching period
Feedback during teaching will be given during class activities and also during office hours.

After the exam, students will receive oral feedback from the teacher and/or internal examiner.
Student workload
Lectures 30 hours
Preparation and exam 176 hours
Further Information

The students may form their own group.

Individual projects are not accepted for this course.

Students that do not have a group will be grouped randomly by CBS administration.

Expected literature

Course bibliography will be uploaded on LEARN prior to the start of the course.

Last updated on 31-08-2017