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2018/2019  KAN-CSCEO1803U  Performance Management in Operations

English Title
Performance Management in Operations

Course information

Language English
Course ECTS 7.5 ECTS
Type Mandatory
Level Full Degree Master
Duration One Semester
Start time of the course Autumn
Timetable Course schedule will be posted at calendar.cbs.dk
Study board
Study Board for MSc in Economics and Business Administration
Course coordinator
  • Kim Sundtoft Hald - Department of Operations Management (OM)
Main academic disciplines
  • Organization
  • Accounting
  • Supply chain management and logistics
Teaching methods
  • Face-to-face teaching
Last updated on 21-06-2018

Relevant links

Learning objectives
The objective of this course is to enable students to provide an in-depth study of a problem of practical and scientific relevance to the area of performance management in operations and supply networks. Students must demonstrate this ability through a theoretical review, analysis, and reflection. Specifically, the learning objectives are demonstrated in the exam to the degree to which students can:
  • Limit the scientific paper to a particular level of analysis and theoretical problem.
  • Show a thorough understanding of the relevant theories.
  • Apply relevant theories to produce a clear, consistent, and logical analysis within the focus of the scientific paper.
  • Demonstrate abilities in thoughtfully discussing and reflecting on the analysis.
  • Observe academic conventions with respect to references, style and argumentation.
Performance Management in Operations:
Exam ECTS 7,5
Examination form Home assignment - written product
Individual or group exam Individual exam
Size of written product Max. 10 pages
The paper should be written and structured as an scientific paper. The scientific paper cannot exceed 10 standard CBS pages excluding cover page, references, appendixes, tables, and figures. References, citation style, figures, tables, and headings are to be formatted following the International Journal of Operations & Production Management.
Assignment type Case based assignment
Duration Written product to be submitted on specified date and time.
Grading scale 7-step scale
Examiner(s) One internal examiner
Exam period Winter
Make-up exam/re-exam
Same examination form as the ordinary exam
Description of the exam procedure

The exam will consist of the preparation of a scientific (subject-related) paper covering topics taught in the course. The paper must be completed individually. The topics of the papers are distributed randomly to individuals 3 weeks before hand in date.


The scientific paper should be written as a “proposition generating” paper. That means that you will identify a research gap or research problem within your allocated topic. Based on theory and logic you develop a paper that postulates some expectations or predictions. A mere review of existing literature is not sufficient. The specific format is flexible, but it is expected that the paper includes:

  • Introduction
  • Literature review
  • Development of proposition(s)
Course content and structure

Performance management is concerned with how managers inside the focal firm and in the wider supply network may apply different types of measurement practices and management accounting technologies to make strategic oriented design decisions and to control their supply chain networks.


The overall aim of the course is to develop student's competencies in understanding, managing and developing new knowledge in and around performance management  in operations, supply chains and networks.


Resting firmly on an economic rational, operations management and management accounting theory as well as on social- and organisational theories, the course contents covers three main subject areas: Measurement and evaluation; Costing; Decision making.


In order to achieve the overall aim, an important part of the course is to enable students to provide an in-depth study of a problem of practical and scientific relevance to the area of performance management in operations and supply networks. A central part of the couse is therefore also a continued reflection on the academic method, conceptual research, including literature review and proposition generating research.

Description of the teaching methods
This course relies on a diversity of teaching methods including case-based and literature-based discussions, student presentations, and traditional lecturing where appropriate. Active student participation, including presentations, is required.
Feedback during the teaching period
Students receive continual and ongoing feedback through class presentations and discussions. Course and topic-specific learning objectives provide the foundation for student self-assessment.
Student workload
Teaching 33 hours
Readings, Excercises, Preparation Exam 173 hours
Expected literature

Course literature is based on a combination of: scientific and managerial articles, book-chapters, and case studies. See below for some examples:


Anthony, R.N. and Govindarajan, V. (2007), “Performance Measurement (Chapter 11)” in Management Control Systems, Twelfth Edition.

Giannakis, M., & Papadopoulos, T. (2016), “Supply chain sustainability: A risk management approach”, International Journal of Production Economics, Vol. 171, pp. 455-470.

Hald, K. & Ellegaard (2011) “Supplier evaluation processes: the shaping and reshaping of supplier performance”, International Journal of Operations & Production Management. Vol. 31, No.8, pp. 888-910.

Hanson, J.D., Melnyk, S.A., and Calantone, R.A. (2011) "Defining and measuring alignment in performance management", International Journal of Operations & Production Management, Vol. 31 Issue:10, pp.1089-1114.

Kulp, S. L., Narayanan, V. G., & Verkleeren, R. L. (2004). Metalcraft supplier scorecard. Harvard Business School.

Melnyk, S.A., Davis, E.W., Spekman, R.E. and Sandor, J. (2010), “Outcome driven supply chains”, MIT Sloan Management Review, Winter, 51, 2, pp. 33-38.

Schulze, M. , Seuring, S. and Ewering, C. (2012), “Applying activity-based costing in a supply chain environment”, International Journal of Production Economics, Vol. 135, Issue 2, pp. 716-725.

Stevenson, M. and Spring, M. (2009), "Supply chain flexibility: an inter-firm empirical study", International Journal of Operations & Production Management, vol. 29, No. 9, pp. 946-971.

Last updated on 21-06-2018