English   Danish

2019/2020  KAN-CCMVV2505U  Operations and Process Management

English Title
Operations and Process Management

Course information

Language English
Course ECTS 7.5 ECTS
Type Elective
Level Full Degree Master
Duration One Quarter
Start time of the course First Quarter
Timetable Course schedule will be posted at calendar.cbs.dk
Max. participants 150
Study board
Study Board for MSc in Economics and Business Administration
Course coordinator
  • Christer Karlsson - Department of Operations Management (OM)
Please find contact information for Student Hub, student Guidiance Services etc. on My.cbs.dk
Main academic disciplines
  • Managerial economics
  • Management
  • Strategy
Teaching methods
  • Face-to-face teaching
Last updated on 11-02-2019

Relevant links

Learning objectives
The students will develop their competences in analyzing complex issues and an ability to focus on managerial dilemmas. Many decision-making situations in the student’s future career will challenge an evaluation of what is relevant and irrelevant. The students will expand this competence with the focus on managing the value adding processes or operations of the organization. This involves many strategic choices that will influence the effectiveness of the operations beyond simple efficiency.

More specifically, the student will after the course
• Be able to explain and differentiate different types of processes, their managerial challenges and strategic issues
• Be able to analyze and design different processes, their managerial challenges and strategic issues
• Be able to explain and contrast the analytical models covered in the course for strategy, design and management of transformation as well as support processes in operations, and be able to generalize and reflect on the concepts, their objectives, and application in practice
• Be able to apply analytical models from the course text books and lectures to different types of operations
Course prerequisites
Open to all except IMM and Supply Chain Management line students since a similar course is a part of their study programs.
Operations and Process Management:
Exam ECTS 7,5
Examination form Oral exam
Individual or group exam Individual exam
Duration 20 min. per student, including examiners' discussion of grade, and informing plus explaining the grade
Preparation time With the listed preparation time: 20 Minutes
Grading scale 7-point grading scale
Examiner(s) Internal examiner and second internal examiner
Exam period Autumn
Aids Closed book
The student is only allowed to bring simple writing and drawing utensils (non-digital) to the preparation room. Students are not allowed to communicate with others during the preparation time.
Make-up exam/re-exam
Same examination form as the ordinary exam
Description of the exam procedure

The exam starts with the student drawing one question from a set of questions. The student then has 20 minutes to prepare an answer in the preparation room. The oral exam starts with the student making a brief presentation of the prepared answer and then the examiners ask widening and deepening questions.

Course content, structure and pedagogical approach

Organizations are increasingly understood as key and supporting processes that produce value in a value adding stream or flow. Process management is about how organizations produce goods and services. Operations produce goods and services by managing processes to change the state or condition of something to produce outputs. Banks will typically process customers and information, factories will typically process material, hospitals will typically process customers in terms of patients, consultants will typically process information and customers, and shipping companies and ports will typically process goods in transport. Transforming resources are facilities and staff. Process management deals with planning, choosing resources, organizing, controlling and auditing the processes. It is all about the value creation in the line organization but little about the administrative routines of indirect functions.

In the course the organization is analyzed as a transforming system, i.e. in an input-transformation -output process perspective with a key issue: What are the managerial challenges of designing and managing processes that best support the business mission and make the organization competitive? A major task is improving efficiency and effectiveness of processes within and outside of the organization. To deal with these challenges the issues are raised of how to analyze and design processes both from an operational and strategic view. What is the layout and flow of processes? The course is designed around the textbooks so – following the introduction – the question arises of how processes can be designed, managed and controlled. To monitor processes, planning and control is raised as a core theme of the course and includes tools like capacity planning, inventory planning, enterprise resource planning, lean operations and Just-In-Time. Quality assurance, planning and control are other important areas.

Please be aware that this course is also a part of a minor in Process and Innovation Management

Description of the teaching methods
The content of the course follows the textbooks, although it should be noted that they have somewhat different structure and support each other. Teaching is a combination of lecturing and group work with discussions of cases. The teaching style is informal.
Feedback during the teaching period
Feedback is given in class through case analysis and workshops, as active participation is expected from the students.
Student workload
Preparation 173 hours
Classes 33 hours
Further Information

This course is part of the minor in Operations and Innovation Process Management

Expected literature


· Slack, N, Brandon-Jones, A, Johnston, R,.: Operations Management, Pearson, 8th ed., 2016

· Holweg, M., Davies, J., De Meyer, A., Lawson, B., Schmenner, R.: Process Theory, Oxford University Press, 2018. 



Last updated on 11-02-2019