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2019/2020  KAN-CSCEO1821U  Managing Relationships

English Title
Managing Relationships

Course information

Language English
Course ECTS 7.5 ECTS
Type Mandatory
Level Full Degree Master
Duration One Semester
Start time of the course Spring
Timetable Course schedule will be posted at calendar.cbs.dk
Study board
Study Board for MSc in Economics and Business Administration
Course coordinator
  • Andreas Wieland - Department of Operations Management (OM)
The course is taught by Philip Beske-Janssen
Main academic disciplines
  • Supply chain management and logistics
Teaching methods
  • Face-to-face teaching
Last updated on 02-04-2020

Relevant links

Learning objectives
  • take theoretical perspectives to explain relationships on different levels of analysis,
  • explain phenomena related to the different types of relationships between individuals, business functions and organizations of a supply chain,
  • explain phenomena related to dyadic, triadic and network relationships,
  • analyze and design inter-functional and inter-organizational business processes, and
  • apply knowledge about relationships in order to solve relevant business problems.
Prerequisites for registering for the exam (activities during the teaching period)
Number of compulsory activities which must be approved: 1
Compulsory home assignments
The student must get 1 out of 2 assignments approved in order to attend the ordinary exam.

Examination form: A multiple-choice activity
Individual or group exam: Individual exam
The correct answers will be uploaded afterwards

Examination form: Analyze a given academic article
Individual or group exam: Individual exam
The student should write three pages as a response
Each student will be able to receive 10 minutes feedback

The student will not have extra attempts to pass the required number of Students will not have extra opportunities to get the required number of compulsory activities approved prior to the ordinary exam. If a student has not received approval of the required number of compulsory activities or has been ill, the student cannot participate in the ordinary exam.
If a student prior to the retake is still missing approval for the required number of compulsory activities and meets the pre-conditions set out in the program regulations, an extra assignment is possible.

The extra assignment is a 10 page home assignment that will cover the required number of compulsory activities. If approved, the student will be able to attend retake.
Managing Relationships:
Exam ECTS 7,5
Examination form Home assignment - written product
Individual or group exam Individual exam
Size of written product Max. 10 pages
Assignment type Case based assignment
Duration 48 hours to prepare
Grading scale 7-point grading scale
Examiner(s) One internal examiner
Exam period Spring
Make-up exam/re-exam
Same examination form as the ordinary exam
Course content, structure and pedagogical approach

Managerial decisions have traditionally been motivated by cutting costs and ensuring material supply. With the emergence of supply chain management there has been a shift towards managing relationships, internally in order to tear down the functional silos that separated finance, procurement, production, marketing, logistics and sales, and externally in order to orchestrate end-to-end value creation. Today, such networks of interdependent relationships often take on an own identity as a “quasi-firms”. Based on interdisciplinary literature related to supply chain and operations management, strategic management, marketing, and economics, among other disciplines, this course covers phenomena related to different types of relationships by taking different theoretical perspectives. Based on interactive discussions and case studies, the participants will learn how to apply such knowledge in a managerial context. The course content includes the following topics: trust, power, contract theory, coordination, integration, systems theory, relational view, business process management, sustainability, circular economy, stakeholder management, etc.

Description of the teaching methods
The course is mainly built on research-based teaching, partly supported by case-based teaching. Students are encouraged to participate in group discussions.
Feedback during the teaching period
Feedback is provided as part of group exercises and discussions.
Student workload
Lectures 33 hours
Readings, Excercises, Compulsory activities, Preparation Exam 173 hours
Expected literature

Mandatory literature:

  • Carter, C.R., Rogers, D.S., Choi, T.Y. 2015. Toward the Theory of the Supply Chain. Journal of Supply Chain Management, 51 (2), 89–97.
  • Gereffi, G., Humphrey, J. & Sturgeon, T. 2005. The Governance of Global Value Chains. Review of International Political Economy, 12 (1), 78–104.
  • Mitchell, R.K., Agle, B.R., Wood, D.J. 1997. Toward a Theory of Stakeholder Identification and Salience: Defining the Principles of Who and What Really Counts. Academy of Management Review, 22 (4), 853–886.
  • Whipple, J.M., Griffis, S.E., Daugherty, P.J. 2013. Conceptualizations of Trust: Can We Trust Them? Journal of Business Logistics, 34, 117–130.


Additional literature will be announced in the class.

Last updated on 02-04-2020