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2021/2022  KAN-CSCEO1821U  Managing Relationships

English Title
Managing Relationships

Course information

Language English
Course ECTS 7.5 ECTS
Type Mandatory
Level Full Degree Master
Duration One Semester
Start time of the course Spring
Timetable Course schedule will be posted at calendar.cbs.dk
Study board
Study Board for MSc in Economics and Business Administration
Course coordinator
  • Andreas Wieland - Department of Operations Management (OM)
The course is taught by Philip Beske-Janssen
Main academic disciplines
  • Supply chain management and logistics
Teaching methods
  • Face-to-face teaching
Last updated on 15-12-2021

Relevant links

Learning objectives
  • take theoretical perspectives to explain relationships on different levels of analysis,
  • explain phenomena related to the different types of relationships between individuals, business functions and organizations of a supply chain,
  • explain phenomena related to dyadic, triadic and network relationships,
  • apply knowledge about relationships in order to solve relevant business problems.
Managing Relationships:
Exam ECTS 7,5
Examination form Oral exam
Individual or group exam Individual exam
Duration 20 min. per student, including examiners' discussion of grade, and informing plus explaining the grade
Preparation time No preparation
Grading scale 7-point grading scale
Examiner(s) Internal examiner and second internal examiner
Exam period Spring
Make-up exam/re-exam
Same examination form as the ordinary exam
Course content, structure and pedagogical approach

Managerial decisions have traditionally been motivated by cutting costs and ensuring material supply. With the emergence of supply chain management there has been a shift towards managing relationships, internally in order to tear down the functional silos that separated finance, procurement, production, marketing, logistics and sales, and externally in order to orchestrate end-to-end value creation. Today, such networks of interdependent relationships often take on an own identity as a “quasi-firms”. Based on interdisciplinary literature related to supply chain and operations management, strategic management, marketing, and economics, among other disciplines, this course covers phenomena related to different types of relationships by taking different theoretical perspectives. Based on interactive discussions and case studies, the participants will learn how to apply such knowledge in a managerial context. The course content includes the following topics: trust, power, contract theory, coordination, integration, systems theory, relational view, business process management, sustainability, circular economy, stakeholder management, etc.

Description of the teaching methods
The course is built on research-based teaching and supported by case-based teaching. Students are encouraged to actively participate in group work and discussions.
Feedback during the teaching period
Feedback is provided via various sources. These are:

- personal meetings, e.g. office hours or briefly after the lecture
- regular short assignments or assignments, e.g. Kahoot quizzes
- case assignments related to topics of the course and discussion of solutions
- in class discussion related to all topics of the course

Student workload
Lectures 33 hours
Readings, Exercises, Preparation Exam 173 hours
Expected literature

Mandatory literature:

  • Mentzer, J.T., DeWitt, W., Keebler, J.S., Min, S., Nix, N.W., Smith, C.D., Zacharia, Z.G. (2001): “Defining Supply Chain Management“, in: Journal of Business Logistics, Vol. 22, No. 2, pp. 1-25.
  • Mitchell, R.K., Agle, B.R., Wood, D.J. 1997. Toward a Theory of Stakeholder Identification and Salience: Defining the Principles of Who and What Really Counts. Academy of Management Review, 22 (4), 853–886.
  • Whipple, J.M., Griffis, S.E., Daugherty, P.J. 2013. Conceptualizations of Trust: Can We Trust Them? Journal of Business Logistics, 34, 117–130.


Additional literature will be announced in the class.

Last updated on 15-12-2021