2025/2026 BA-BSSIO1008U Organizational Behavior: Service and Innovation
English Title | |
Organizational Behavior: Service and Innovation |
Course information |
|
Language | English |
Course ECTS | 7.5 ECTS |
Type | Mandatory |
Level | Bachelor |
Duration | One Quarter |
Start time of the course | First Quarter |
Timetable | Course schedule will be posted at calendar.cbs.dk |
Study board |
Study Board for Service and Markets
|
Course coordinator | |
|
|
Main academic disciplines | |
|
|
Teaching methods | |
|
|
Last updated on 26-06-2025 |
Relevant links |
Learning objectives | ||||||||||||||||||||||||||
After taking this course, the students should be
able to:
|
||||||||||||||||||||||||||
Course prerequisites | ||||||||||||||||||||||||||
English language skills equal to B2 level (CEFR) and math skills equal to Danish level B are recommended. | ||||||||||||||||||||||||||
Examination | ||||||||||||||||||||||||||
|
||||||||||||||||||||||||||
Course content, structure and pedagogical approach | ||||||||||||||||||||||||||
This course will provide students with a fundamental
understanding of the characteristics and behavior of groups and
organizations. Students will be acquainted with contemporary
perspectives on how organizations act and how organizations impact
the actions of organizational members and vice versa. Modern,
symbolic, and postmodern perspectives on organizations are
presented, and it is expected that by the end of the course,
students will not only be familiar with the differences between
these perspectives but also will be able to see the strengths and
weaknesses of the various perspectives.
Academic progression: This course runs in the 3rd semester of the program, and complements with an organizational perspective the previous management courses from the 1rst and 2nd semesters. Acknowledging that management is a process that takes place within and across organizations, this course on organizational behavior brings forward important aspects about behavioral dynamics of groups and of organizations, complementing the focus of management courses on decision-making processes and efficiency. This course complements as well the other courses in the 3rd semester on control and accounting systems, on financial accounting, and on strategy in service perspective. An effective control, accounting and financial systems require organizations that are able to deliver, and for that it is fundamental to understand organizational behavior issues associated to the relations between the individuals and groups that form the organization, and its external context. Likewise, delivering the value creation and competitive market performance suggested in the strategy course of the 3rd semester requires also an organization that is able to function in that direction. The behavior of individuals and groups within the organization is fundamental to achieve the strategic goals set up for the firm. |
||||||||||||||||||||||||||
Research-based teaching | ||||||||||||||||||||||||||
CBS’ programmes and teaching are research-based. The following
types of research-based knowledge and research-like activities are
included in this course:
Research-based knowledge
Research-like activities
|
||||||||||||||||||||||||||
Description of the teaching methods | ||||||||||||||||||||||||||
Lectures, case discussions, presentations,
exercises, quizzes, and teamwork.
There will be 2-3 weekly meetings of the class. The lectures will primarily cover the assigned readings and focus on the main theoretical concepts and perspectives in the readings. The teaching will also include some real-world applications and show how concepts and perspectives are related to practice. Each lecture will focus on a relevant theme related to the challenges leaders face in contemporary organizing, such as diversity and inclusion, sustainability, inequality, and digitalization. Two lecture hours will be in person on campus, 1 ½ additional lecture hours will be virtual and available on Canvas, and 1 lecture hour will be online live. The workshops will take place in smaller groups according to the specialization (tourism & hospitality, service innovation, arts & culture). They will be devoted to questions, discussions, case exercises, and student presentations. Cases will provide the ‘application’ aspects of this course. To a great extent, students will work in groups, and the assigned group activities will require their full participation. The workshops are intended to give students the opportunity to apply what they are learning to real-world problems. An additional workshop will feature a peer-review exercise to prepare students for the final exam. |
||||||||||||||||||||||||||
Feedback during the teaching period | ||||||||||||||||||||||||||
The students will receive feedback throughout the course in various ways. Firstly, they will receive feedback during lectures through interaction with the teacher if any questions arise. Secondly, they will obtain feedback through online multiple-choice tests that they can conduct regularly to assess their own knowledge. Additionally, during online live sessions, students can ask further questions and receive feedback on their online assignments. Thirdly, students will receive feedback during exercise classes, where questions related to the lecture content can be discussed. Furthermore, students will receive feedback on their work involving cases and presentations during the exercises. Lastly, the students will receive feedback from peers on a sample essay during a workshop session to help them prepare for the essay component of the exam. | ||||||||||||||||||||||||||
Student workload | ||||||||||||||||||||||||||
|
||||||||||||||||||||||||||
Expected literature | ||||||||||||||||||||||||||
Literature One book has been ordered for this course, in addition to a few articles and a course compendium, which will be announced on Canvas.
Book Hatch, M. J. 2018. Organization Theory. Modern, Symbolic, and Postmodern Perspectives. Oxford, UK: Oxford University Press. |