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2025/2026  KAN-CIHCO2002U  Innovation in Clinical Processes and Health Care Delivery

English Title
Innovation in Clinical Processes and Health Care Delivery

Course information
Language English
Course ECTS 7.5 ECTS
Type Mandatory (also offered as elective)
Level Full Degree Master
Duration One Semester
Start time of the course Spring
Timetable Course schedule will be posted at calendar.cbs.dk
Study board
Study Board for Markets & Innovation
Course coordinator
  • Thomas Frandsen - Department of Operations Management (OM)
Main academic disciplines
  • Innovation
  • Project and change management
Teaching methods
  • Face-to-face teaching
Last updated on 25/06/2025

Relevant links
Learning objectives
  • Be able to discuss and critically reflect on the challenges and opportunities for process and performance management innovations in healthcare
  • Be able to explain and differentiate how different types of operations, performance and project management principles influences the value of clinical processes and health care delivery
  • Be able to design and analyze different processes, their managerial challenges and strategic implications
  • Be able to explain and contrast the analytical models covered in the course for strategy, design and management of innovation in clinical processes as well as support processes of health care delivery
  • Be able to apply, examine, and reflect on the concepts and analytical models in different healthcare contexts
Examination
Innovation in Clinical Processes and Health Care Delivery:
Exam ECTS 7.5
Examination form Written sit-in exam on CBS' computers
Individual or group exam Individual exam
Assignment type Case based assignment
Duration 4 hours
Grading scale 7-point grading scale
Examiner(s) Internal examiner and external examiner
Exam period Summer
Aids Limited aids, see the list below:
The student is allowed to bring
  • USB key for uploading of notes, books and compendiums in a non-executable format (no applications, application fragments, IT tools etc.)
  • Any calculator
  • In Paper format: Books (including translation dictionaries), compendiums and notes
The student will have access to
  • Advanced IT application package
Make-up exam/re-exam
Same examination form as the ordinary exam
The number of registered candidates for the make-up examination/re-take examination may warrant that it most appropriately be held as an oral examination. The programme office will inform the students if the make-up examination/re-take examination instead is held as an oral examination including a second examiner or external examiner.
Course content, structure and pedagogical approach

This course introduces students to a series of process and performance management innovations, and their use in practice. In addition, the course also addresses issues of project management in this respect. Aside from the introductory and closing/summary weeks, each of the 8 weeks will be based around one such innovation, which will be addressed from the perspective of development/use, design/technique, and implementation/examination. 
Research-based teaching
CBS’ programmes and teaching are research-based. The following types of research-based knowledge and research-like activities are included in this course:
Research-based knowledge
  • Classic and basic theory
  • Models
Research-like activities
  • Analysis
  • Discussion, critical reflection, modelling
Description of the teaching methods
This course will be comprised of three components: technical lectures, hands-on tutorials, and analysis and reflection workshops. Technical lectures will introduce students to the core subjects of the course, demonstrate the design and use of process and performance management innovations, and illustrate their importance in the wide healthcare environment. Hands-on tutorials will give students the opportunity to gain the skills with these innovations necessary to use them effectively in a healthcare environment. Analysis and reflection seminars will be case based and are intended to place these innovations in the context of healthcare practice, to allow students to investigate the ways that these innovations affect professional and organization behavior, and to allow them to better understand their practical challenges and limitations.
Feedback during the teaching period
The course focuses on a range of learning activities through which students will engage with the key issues and content of the course. Formative feedback are an integral part of these activities which include cases and exercises. Direct feedback is also available outside the scheduled sessions. Students are provided the opportunity to submit responses to optional assignments on which they will receive individual feedback. Moreover, weekly consultation hours are available online during which students can get individual feedback on questions related to the course.
Student workload
class 30 hours
exercices/presentations 65 hours
preparation 90 hours
exam, incl. preparation 40 hours
Expected literature
  • Health Care Operations and Supply Chain Management – Kros, John H., Brown, Evelyn C. Wiley, 2013.
Last updated on 25/06/2025