2025/2026 KAN-CSCAO1003U Performance Management in Operations
English Title | |
Performance Management in Operations |
Course information |
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Language | English |
Course ECTS | 7.5 ECTS |
Type | Mandatory |
Level | Full Degree Master |
Duration | One Semester |
Start time of the course | Autumn |
Timetable | Course schedule will be posted at calendar.cbs.dk |
Study board |
Study Board for Markets & Innovation
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Course coordinator | |
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Main academic disciplines | |
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Teaching methods | |
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Last updated on 27-06-2025 |
Relevant links |
Learning objectives | ||||||||||||||||||||||||||||
The aim of this course is to enable students to
provide an in-depth study of a problem of practical and scientific
relevance to the area of performance management in operations and
supply networks. Students must show this ability through a
theoretical review, analysis, and reflection. Specifically, the
learning objectives are demonstrated in the exam to the degree to
which students can:
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Prerequisites for registering for the exam (activities during the teaching period) | ||||||||||||||||||||||||||||
Number of compulsory
activities which must be approved (see section 13 of the Programme
Regulations): 1
Compulsory home
assignments
To qualify for the ordinary exam, students must complete and receive approval for one required activity. The first activity is a group presentation where students in groups of 3-5 work with specified curriculum material to create a maximum four-page document and deliver a short PowerPoint presentation in class. The second activity involves peer feedback in the same group format, requiring a one-page written document and in-class PowerPoint presentation. Students will not have extra opportunities to get the required number of compulsory activities approved prior to the regular exam. If a student has not received approval for the required number of compulsory activities or has been ill, the student cannot participate in the ordinary exam. If a student, prior to the retake, is still missing approval for the required number of compulsory activities and meets the pre-conditions set out in the program regulations, an extra assignment is possible. The extra assignment is a 10-page home assignment covering the required number of compulsory activities. If approved, the student will be able to attend the retake. |
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Examination | ||||||||||||||||||||||||||||
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Course content, structure and pedagogical approach | ||||||||||||||||||||||||||||
Performance management is concerned with how managers inside the focal firm and in the wider supply network may apply different measurement practices and management accounting technologies to make strategic oriented design decisions and to control their supply networks.
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Research-based teaching | ||||||||||||||||||||||||||||
CBS’ programmes and teaching are research-based. The following
types of research-based knowledge and research-like activities are
included in this course:
Research-based knowledge
Research-like activities
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Description of the teaching methods | ||||||||||||||||||||||||||||
This course relies on a diversity of teaching methods including case-based and literature-based discussions, student presentations, and traditional lecturing where appropriate. Active student participation, including presentations, is required. | ||||||||||||||||||||||||||||
Feedback during the teaching period | ||||||||||||||||||||||||||||
Students can get feedback via various sources:
- personal discussion, e.g. in office hours - short case assignments and exercises - student presentations |
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Student workload | ||||||||||||||||||||||||||||
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Expected literature | ||||||||||||||||||||||||||||
Course literature is based on a combination of scientific and managerial articles, book-chapters, and case studies. See below for some examples:
Figge, F. and Hahn, T. (2012), “Is green and profitable sustainable? Assessing the trade-off between economic and environmental aspects”, International Journal of Production Economics, Vol.140 No.1, pp. 92-102.
Hald, K. & Ellegaard (2011) “Supplier evaluation processes: the shaping and reshaping of supplier performance”, International Journal of Operations & Production Management. Vol. 31, No.8, pp. 888-910.
Hanson, J.D., Melnyk, S.A., and Calantone, R.A. (2011) "Defining and measuring alignment in performance management", International Journal of Operations & Production Management, Vol. 31 Issue:10, pp.1089-1114.
Kulp, S. L., Narayanan, V. G., & Verkleeren, R. L. (2004). Metalcraft supplier scorecard. Harvard Business School.
Melnyk, S.A., Davis, E.W., Spekman, R.E. and Sandor, J. (2010), “Outcome driven supply chains”, MIT Sloan Management Review, Vol. 51 No. 2, pp. 33-38.
Tummala, R. and Schoenherr, T. (2011), “Assessing and managing risks using the Supply Chain Risk Management Process (SCRMP)”, Supply Chain Management, Vol. 16 No.6, pp. 474-83. |