|
Learning Objectives
|
-
Demonstrate knowledge and understanding of the central concepts and theories on the service sectors presented through the course
-
Critically assess the value and relevance of the management of information and statistical data sources
-
Understand descriptive methods and apply them for knowledge management in different service sectors
-
Identify and formulate problem statements and make a methodological proposal selecting appropriate descriptive tools for problem solving in the service sectors
-
Provide an adequate structure and design for a project proposal
-
Demonstrate a basic use of information technologies to design and present statistical data in the form of tables and other graphical representations
-
Be able to critically examine statistical measurements and data sources of the service sectors
-
Understand and provide interpretations of reports and documents about services that use descriptive methods and statistical data
|
|
Prerequisite
|
|
Students not enrolled in BSc in Business Administration & Service Management must document a level in English equal to TOEFL 575, and A level in mathematics equal to Danish level B
|
|
Examination
|
|
.
|
| |
Methods I: Descriptive Methods for Service Management:
| |
Assessment
|
Written Exam
| |
Marking Scale
|
7-step scale
| |
Censorship
|
Internal examiners
| |
Exam Period
|
Autumn Term
| |
Aids
|
Please, see the detailed regulations below
| |
Duration
|
4 Hours
|
• The written exam takes place on CBS computers
• Graphs can be written by hand
• Aids: Open book, but please note:
• Students have access to their personal files (S-drive on CBS network)
• Students do NOT have access to Internet, Site Scape/ LEARN, and other services from CBS (except their personal S-drive on CBS network)
• Students are not allowed to bring personal electronic devices to the exam, except a non-programmable calculator.
• Re-take examinations and make-up examinations are subject to the same regulations as the ones noted above |
|
|
Course Content
|
This course provides students with the methodological tools and conceptual frameworks to understand, analyze and manage descriptive statistical data and information on the economic development of services with special focus on the leisure, tourism, hospitality, travel and cultural sectors. It provides competences to formulate and develop project proposals based on descriptive research methods and awareness of the research process and knowledge management applied to services.
The course is divided in two main sections. The first one introduces theories and tools related to problem solving, problem formulation and project structure and it explains the fundamentals of descriptive statistics and data management. This includes the management of statistical data and the design and analysis of tables and graphical representations. The second section introduces the conceptual frameworks of the different service sectors, provides an understanding of the reasons of why to measure services and critically examines the different statistical data sources which can be used for descriptive research techniques. Finally, the course introduces the use of information technologies for descriptive statistics. |
|
Teaching Methods
|
|
The course includes lectures and interactive exercises in class, optional home assignments and a 4 hour workshop on information technologies and descriptive statistics.
|
|
Student Workload
|
|
Classes
|
30
hours
| |
Workshop/exercises
|
4
hours
| |
Preparation for class
|
172
hours
| |
Home assignments
|
15
hours
| |
Examination
|
4
hours
|
|
|
Literature
|
Compendium and other documents accessible from the Internet or uploaded at LEARN. (See course schedule and readings)
Please note, minor changes may occur. The teacher will upload the final reading list to Learn two weeks before the course starts. |
Permalink