2015/2016
BA-BSSIO1004U Service Development and Design, 2nd year
project: Service and Innovation
| English Title |
| Service Development and Design, 2nd
year project: Service and Innovation |
|
|
| Language |
English |
| Course ECTS |
7.5 ECTS |
| Type |
Mandatory |
| Level |
Bachelor |
| Duration |
One Quarter |
| Start time of the course |
Fourth Quarter |
| Timetable |
Course schedule will be posted at
calendar.cbs.dk |
| Study board |
Study Board for BSc in Service
Management
|
| Course
coordinator |
- Adriana Budeanu - Department of International Economics and
Management (INT)
|
| Contact information:
https://e-campus.dk/studium/student-hub/aabningstider-og-kontaktinformation |
| Main academic
disciplines |
|
|
|
Last updated on
31-07-2015
|
| Learning objectives |
To achieve the grade 12, students
should meet the following learning objectives with no or only minor
mistakes or errors:
- To present and explain the main concepts and theories from the
course related to service development and design.
- To critically examine and explain the benefits and limitations
of concepts and theories included in the course.
- To identify and explain the benefits and challenges of service
development in service organizations.
- To identify and apply relevant theoretical perspectives from
the course content, to selected cases of service
organizations.
- To discuss the validity, reliability and scope of
generalization of conclusions drawn on the basis of an
analysis
|
| Examination |
|
Service
Development and Design, 2nd year project: Service and
Innovation:
|
| Exam ECTS |
7,5 |
| Examination form |
Oral exam based on written product
In order to participate in the oral exam, the written product
must be handed in before the oral exam; by the set deadline. The
grade is based on an overall assessment of the written product and
the individual oral performance. |
| Individual or group exam |
Group exam, max. 3 students in the
group |
|
The oral exam is individual. |
| Size of written product |
Max. 20 pages |
|
The project size should be:
• 1 student: max.10 standard pages
• 2 students: max.15 standard pages
• 3 students: max. 20 standard pages |
| Assignment type |
Project |
| Duration |
Written product to be submitted on specified date and
time.
20 min. per student, including examiners' discussion of grade,
and informing plus explaining the grade |
| Grading scale |
7-step scale |
| Examiner(s) |
Internal examiner and external examiner |
| Exam period |
Summer |
| Make-up exam/re-exam |
Same examination form as the ordinary exam
Re-examination:
If the student has participated in the written group project for
the ordinary exam, but has been ill at the time of the oral exam,
the re-examination is conducted on the basis of the group project
that has already been handed in.
If the student has participated in the written group project for
the ordinary exam, but not passed the oral exam, the re-exam is
normally conducted on the basis of the project that has already
been handed in. However, the student may choose to hand in a new,
individual project within a specified time.
NB! The student must clearly state at the frontpage of the project,
if the product has been REVISED, or if the student has chosen to
hand in a NEW PROJECT.
If the student has not participated in the written group project
due to illness, the student may participate in the oral
re-examination, if the student hands in an individual project
within a specified time.
The student cannot claim supervision hours in connection with the
retake/ reexam.
|
Description of the exam
procedure
The final exam is a group project which Is also ending 2nd year.
The project will be followed by an individual 20 minutes oral exam
which takes its point of departure in the group project but also to
relations to theory and models from the syllabus. The individual
assessment is based on a combined evaluation of the written group
project and the individual oral exam
Assessment. The student’s linguistic abilities may be included in
the evaluation of the project. This evaluation is an overall
evaluation of the academic content including the student’s ability
to spell and write, taking into account that the academic content
must be given preference. The individual assessment is based on a
combined evaluation of the written group project and the individual
oral exam.
|
|
| Course content and
structure |
|
This course provides students with the competence required to
understand innovation processes and manage change processes in
service organizations. Through a series of lectures and real-life
cases, the course will provide students with theoretical knowledge
required to identify innovation opportunities, as well as the
rigorous practice of step-by-step process of designing new
services. The course will explore and discuss the process of
user-driven innovation, design and co-creation as inputs to
the innovation process. In addition to learning new skills,
students will be expected to incorporate in their work, knowledge
from previous courses, such as service economics, marketing and
management.
|
| Teaching methods |
| The teaching sessions will include
lectures and class discussions. The sessions have been designed to
facilitate student participation by including class activities and
group work. |
| Student workload |
| Lectures |
32 hours |
| Study and preparation for class |
90 hours |
| 2nd Year Project and examination |
86 hours |
|
| Further Information |
|
The Study Board each year publishes the 2nd Year
Project Guidelines, which supplements the Program Regulations and
serves as a teaching aid for the Project. The Manual provides
detailed information about Project requirements and deadlines, as
well as practical suggestions and advice regarding the Project
experience and proper use of a Project Adviser. - The Project
Guidelines will be available at the BSc SEM e-campus (in the
menu under the relevant exam semester)
|
Last updated on
31-07-2015
Permalink