English   Danish

2015/2016  KAN-CSSMO2000U  Organisation and Sustainability in the Service Sector

English Title
Organisation and Sustainability in the Service Sector

Course information

Language English
Course ECTS 7.5 ECTS
Type Mandatory
Level Full Degree Master
Duration One Quarter
Start time of the course Second Quarter
Timetable Course schedule will be posted at calendar.cbs.dk
Study board
Study Board for MSc of Social Science
Course coordinator
  • Anne-Louise Thon Schur - Department of Marketing (Marketing)
Main academic disciplines
  • CSR and sustainability
  • Sociology
Last updated on 26-11-2015
Learning objectives
To achieve the grade 12, students should meet the following learning objectives with no or only minor mistakes or errors: The student must be able:
  • to identify and evaluate CSR,HR and sustainability concepts and practices in the service sector
  • to apply organizational and motivation models that best serve desired sustainable business practices
  • to assess and compare the relationship between sustainability, CSR and HR management theories
  • to reflect on the consequences of applying different theories on a given
  • to identify a relevant problem for a service corporations, and be able to apply the relevant theoretical approach to a business case
Organisation and Sustainability in the Service Sector:
Exam ECTS 7,5
Examination form Written sit-in exam
Individual or group exam Individual
Assignment type Written assignment
Duration 4 hours
Grading scale 7-step scale
Examiner(s) Internal examiner and second internal examiner
Exam period Autumn
Aids allowed to bring to the exam Open book: all written and electronic aids, including internet access
Make-up exam/re-exam
Same examination form as the ordinary exam
If the number of registered candidates for the make-up examination/re-take examination warrants that it may most appropriately be held as an oral examination, the programme office will inform the students that the make-up examination/re-take examination will be held as an oral examination instead.
The form of this exam may be changed for the make-up exam. If the number of registered participants for the make-up exam warrants it , the make-up exam may most appropriately be held as an oral exam (20 minutes).
Course content and structure

The course provides knowledge of theories and practices leading to execution of sustainable practices in service corporations. Introducing general concepts related to the balancing of economics, ecology, politics, and culture on a societal level, the course provides models and theories of sustainable organizational structures, and suggests ways to implement strategic actions that result in (measurable) sustainable business practices. The course will enable students to understand, describe, and critically examine methods and models aiming to development, implement, and evaluate sustainable practices, including internal aspects of business governance and ethics, employee engagement,  consciousness of costs, control of resources, and growth strategies, as well as external aspects related to practices towards customers, the community, and society at large. The relationship between theory and practice will be sharpened through case studies.

Teaching methods
Lectures primarily – workshops and cases when suitable
Expected literature

Please note that the literature list is guiding

Couse books
Whitfield, Ronald, and McNett, Jeanne
A primer on Sustainability in The Business Environment (180 pages)
Business Expert Press 2014, ISBN-13: 978-1-60649-634-3
Savitz, Andrew W., and Weber, Karl:
Talent, transformation, and the Triple Bottom Line: How Companies Can Leverage Human Resources to Achieve Sustainable Business Growth (370 pages)
Wiley Publications 2013, ISBM 978-1-118-26357-0
Lockwood, N. (2004). Corporate Social Responsibility:  HR's Leadership Role. Available at http://www.ispi.org/pdf/suggestedReading/4_Lockwood_CSR.pdf
Pierce, M., & Madden, K. (n.d.) Driving Success:  Human Resources and Sustainable Development.  World Business Council for Sustainable Development.
Redington, Ian. (2005). Making CSR Happen: The contribution of people management. The Chartered Institute of Personnel and Development (CIPD). London, UK.
Liebowitz, Jay; (2010) The Role of HR in achieving a sustainable culture. Journal of Sustainable Development, Vol 3 nr. 4. Dec. 2010
Wirtenberg, Harmon, Russell & Fairfield (n.d): HR’s Role in Building a Sustainable Enterprise: Insights from Some of the World’s Best Companies. Publication: Human Resource Planning 30.1
Herzberg, Frederick 2008. “One more time: how do you motivate your employees?” Harvard Business Review Classics, pp. ++. http://hbr.org/2003/01/one-more-time/ar/1
Marrewijk, Marcel van & Timmers, Joanna 2003. “Human Capital Management: New possibilities in people management2. In: Journal of Business Ethics 44, pp: 171–184. http://www.springerlink.com/content/lj843h466024t4n5/fulltext.pdf
McClelland, David & Burnham, David H. 1976 (2008): “Power Is the Great Motivator”. Harvard Business Review Classics. http://management.uta.edu/Shumate/Cases/Power%20is%20the%20Great%20Motivator.pdf
+ Selected chapters from
Cohen, Elaine: CSR for HR. A Necessary Partnership for Advancing Responsible Business Practices. Greenleaf Publishing, October 2010. ISBN 978-1-906093-46-4
(other articles on sustainability cases etc. TBA)

Last updated on 26-11-2015