2016/2017
BA-BSSIO1004U Service Development and Design, 2nd year
project: Service and Innovation
| English Title |
| Service Development and Design, 2nd
year project: Service and Innovation |
|
|
| Language |
English |
| Course ECTS |
7.5 ECTS |
| Type |
Mandatory |
| Level |
Bachelor |
| Duration |
One Quarter |
| Start time of the course |
Fourth Quarter |
| Timetable |
Course schedule will be posted at
calendar.cbs.dk |
| Study board |
Study Board for BSc in Service
Management
|
| Course
coordinator |
- Adriana Budeanu - Department of International Economics and
Management (INT)
|
| Main academic
disciplines |
- Innovation
- Service management
|
|
Last updated on
19/01/2017
|
| Learning objectives |
To achieve the grade 12, students should meet the
following learning objectives with no or only minor mistakes or
errors:
- To explain and apply design methods and tools in service
contexts
- To analyze a service portfolio of an organization in order to
identify opportunities and challenges for service development
- To develop, motivate and present a design project related a
service or a service organization
- To identify research methods appropriate for understanding the
service experience and to use findings from empirical work for
service design
|
| Examination |
|
Service
Development and Design, 2nd year project:
|
| Exam
ECTS |
7.5 |
| Examination form |
Oral exam based on written product
In order to participate in the oral exam, the written product
must be handed in before the oral exam; by the set deadline. The
grade is based on an overall assessment of the written product and
the individual oral performance. |
| Individual or group exam |
Individual oral exam based on written group
product |
| Number of people in the group |
2-4 |
| Size of written product |
Max. 20 pages |
|
The project size should be:
• 2 students: max. 15 standard pages
• 3-4 students: max. 20 standard pages |
| Assignment type |
Project |
| Duration |
Written product to be submitted on specified date and
time.
20 min. per student, including examiners' discussion of grade,
and informing plus explaining the grade |
| Grading scale |
7-step scale |
| Examiner(s) |
Internal examiner and external examiner |
| Exam period |
Summer |
| Make-up exam/re-exam |
Same examination form as the ordinary exam
Re-examination:
If the student has participated in the written group project for
the ordinary exam, but has been ill at the time of the oral exam,
the re-examination is conducted on the basis of the group project
that has already been handed in.
However, a copy of the project for the ordinary exam MUST be handed
in for the re-exam within a specified time.
If the student has participated in the written group project for
the ordinary exam, but not passed the oral exam, the re-exam is
normally conducted on the basis of the project that has already
been handed in. However, the student may choose to hand in a new,
individual project within a specified time.
NB! The student must clearly state at the frontpage of the project,
if the product has been REVISED, or if the student has chosen to
hand in a NEW PROJECT.
If the student has not submitted the written group project for the
ordinary exam, the student may participate in the oral
re-examination, if the student hands in an individual project
within a specified time.
The student cannot claim supervision hours in connection with the
retake/ reexam.
|
Description of the exam
procedure
The final exam is a group project which Is also ending 2nd
year.
Please note! Group size must be from 2 students up to
4 students. Individual projects will NOT be
accepted!
The project will be followed by an individual 20 minutes oral exam
which takes its point of departure in the group project but also to
relations to theory and models from the syllabus. The individual
assessment is based on a combined evaluation of the written group
project and the individual oral exam
Assessment. The student’s linguistic abilities may be included in
the evaluation of the project. This evaluation is an overall
evaluation of the academic content including the student’s ability
to spell and write, taking into account that the academic content
must be given preference. The individual assessment is based on a
combined evaluation of the written group project and the individual
oral exam.
|
|
| Course content and structure |
|
This course provides students with the competence required to
understand innovation processes and manage change processes in
service organizations. Through a series of lectures and real-life
cases, the course will provide students with theoretical knowledge
required to identify innovation opportunities, as well as the
rigorous practice of step-by-step process of designing new
services. The course will explore and discuss the process of
user-driven innovation, design and co-creation as inputs to
the innovation process. In addition to learning new skills,
students will be expected to incorporate in their work, knowledge
from previous courses, such as service economics, marketing and
management.
|
| Teaching methods |
| The teaching sessions will include lectures and
class discussions. The sessions have been designed to facilitate
student participation by including class activities and group
work. |
| Student workload |
| Lectures |
32 hours |
| Study and preparation for class and exam |
176 hours |
|
| Further Information |
|
The Study Board each year publishes the 2nd Year
Project Guidelines, which supplements the Program Regulations and
serves as a teaching aid for the Project. The Manual provides
detailed information about Project requirements and deadlines, as
well as practical suggestions and advice regarding the Project
experience and proper use of a Project Adviser. - The Project
Guidelines will be available in the course forum at
LEARN
|
Last updated on
19/01/2017
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