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2017/2018  BA-BINMO1025U  Computer-mediated communication and collaboration

English Title
Computer-mediated communication and collaboration

Course information

Language English
Course ECTS 7.5 ECTS
Type Mandatory
Level Bachelor
Duration One Quarter
Start time of the course Autumn
Timetable Course schedule will be posted at calendar.cbs.dk
Study board
Study Board for BA in Information Management
Course coordinator
  • Matthias Trier - DIGI
Main academic disciplines
  • Information technology
  • Communication
  • Management
Last updated on 30-05-2017

Relevant links

Learning objectives
To achieve the grade 12, students should meet the following learning objectives with no or only minor mistakes or errors:
  • Describe the concepts of the theoretical fields covered by the curriculum of the courses "Information in Context" and "Computer-mediated communication and collaboration"
  • Explain the basic principles of organizing information
  • Describe users' information needs, assess their implications for organization of information and recommend an information architecture design
  • Apply concepts and theories from the course reading to explain social aspects of information and the role that computer-media play for culture, communication and collaboration
  • Apply concepts and theories from the course reading to analyze and explain various forms of computer-mediated communication and computer supported collaboration and give recommendations for empirical cases
Computer-mediated Communication and Collaboration and Information in Context:
Exam ECTS 15
Examination form Home assignment - written product
Individual or group exam Individual exam
Size of written product Max. 10 pages
Assignment type Written assignment
Duration 24 hours to prepare
Grading scale 7-step scale
Examiner(s) Internal examiner and second internal examiner
Exam period Autumn
Make-up exam/re-exam
Same examination form as the ordinary exam
Description of the exam procedure

This exam (the 5th quarter exam) covers the two courses "Computer-mediated communication and collaboration" and "Information in Context" (BA-BINMU1024U).

The students write an essay, in which they answer questions on a given case example. The questions are drawing on the curriculum of the two courses examined.

The essay is assessed by 2 internal examiners (i.e. 1 for CMC and 1 for IIC).






Course content and structure

Drawing on information systems research, applied social psychology and sociology, the course will introduce the main approaches to understanding and implementing computer-mediated communication via social media with the objective to nurture virtual team work, online community and electronic knowledge sharing in organizations. The aim of the course is

  • To provide the students with concepts and theories from the fields of computer mediated communication (CMC) and practices relevant to communication in organizational contexts
  • To provide the students with an understanding of social aspects of information and the role that computer-media play for communication, collaboration and virtual sociability
  • To enable students to understand and analyze various forms of computer-mediated communication (chat, forums, email, websites…) and computer supported collaboration (groupware, virtual communities, virtual teams…)
  • to analyze sociability of internet-based social representations and cooperation forms

The course includes but is not limited to the following topics:

  • Differences between virtual and physical communication
  • Virtual organizations, virtual teams
  • Special Affordances of Social Media/Enterprise 2.0
  • Sociology and psychology of virtual groups and online communities
  • Usability and sociability
  • Identity, social presence, social awareness
  • Conflicts and performance of virtual teams
  • Methods to study online social networks and online collaboration
Teaching methods
Based on the principles of student‐centred learning, the learning methods will be a mix of interactive lectures, case studies, practical exercises, group and class discussions as well as student presentations.
Feedback during the teaching period
A debriefing session is setup to discuss possible feedback on the student assignments. Workshops give feedback on Student tasks before the exams.
Student workload
Lectures 30 hours
Workshops 6 hours
Preparing Classes 108 hours
Project Work 12 hours
Preparing and doing the Exam 50 hours
Total 206 hours
Expected literature

The literature can be changed before the semester starts. Students are advised to find the literature on LEARN before they buy the books.


The course is based on classic and recent research papers as well as a few book chapters, including:


  • Bouman, Wim; de Bruin, Bolke; Hoogenboom, Tim; Huizing, Ard; Jansen, René; and Schoondorp, Mark, 2007, "The Realm of Sociality: Notes on the Design of Social Software. Proceedings International Conference of IS, ICIS 2007. (14 pages)
  • Fernback, J. (2007): Beyond the diluted community concept: a symbolic interactionist perspective on online social relations. New Media Society 2007; Vol9(1), pp.49–69 (21 pages)

  • Cheney, G.; Christensen, L.T.; Zorn, T.E.Jr; Ganesh, S. (2010): Chapter 12: The Meanings and Uses of Organizational Communication Technologies. In: Cheney, G.; Christensen, L.T.; Zorn, T.E.Jr; Ganesh, S. (2010): Organizational Communication in an Age of Globalization: Issues, Reflections, Practices. Waveland Press, IL, USA., p.359-386.

  • Nonnecke, B., & Preece, J. (2001). Why lurkers lurk. Proceedings Americas Conference on Information Systems AMCIS 2001. (10 pages)

  • Driskell, J. E., Radtke, P. H., & Salas, E. (2003). Virtual teams: effects of technological mediation on team performance. , (4), 297.

  • Treem, J. W., & Leonardi, P. M. (2012). Social Media Use in Organizations. Communication Yearbook 36, 36, 143.

    Wasko, M., and Faraj, S. (2005) "Why should I share? Examining social capital and knowledge contribution in electronic networks of practice." MIS quarterly, p.35-57.





Last updated on 30-05-2017