• Describe the basic concepts of knowledge management and explain the value of managing knowledge
• Assess the value of knowledge management and explain the relevance of the different knowledge management tools used in an organization
• Analyze how knowledge is represented in documents, databases, and software and the process of managing knowledge using a range of tools
• Explain how to manage the knowledge in social networks and communities of practices
• Identify and assess management issues in knowledge management and make recommendations to mitigate these issues

In a Knowledge Economy, organizations need to be able to manage what they know across the entire organization and within their networks. This course covers the fundamentals of knowledge management in an organization. It will explore how organizations learn and create institutional memory and ensure that knowledge is preserved. It identifies various knowledge management tools that can be used to manage knowledge and how an organization can utilize its social networks and communities of practice to create and maintain knowledge.

Preliminary assignment: Pre-reading to be discussed on the first day

Class 1: What is Knowledge Management?
Class 2: The Nature of Knowledge
Class 3: Systems Thinking
Class 4: Organizational Learning 
Class 5: SECI model 
Class 6: Knowledge Management Systems 

Feedback activity: Case presentation and analysis

Class 7: Knowledge Management Systems
Class 8:  Knowledge Management in Social Networks
Class 9: Building Organizational and Management Capital 
Class 10: Management Issues
Class 11: Review

Preliminary Assignment: To help students get maximum value from ISUP courses, instructors provide a reading or a small number of readings or video clips to be read or viewed before the start of classes with a related task scheduled for class 1 in order to 'jump-start' the learning process.

Course timetable is available on https://www.cbs.dk/uddannelse/international-summer-university-programme-isup/courses-and-exams.

We reserve the right to cancel the course if we do not get enough applications. This will be communicated on https://www.cbs.dk/uddannelse/international-summer-university-programme-isup/courses-and-exams end February 2018 at the latest.

Mandatory readings:

Davenport, T.H. and Prusak, L. Working Knowledge: How Organizations Manage What They Know. 1998, Cambridge, MA: Harvard Business School Press.

Grant, R. M. (1996). Toward a knowledge-based theory of the firm.
Strategic Management Journal, 17 (Winter), 109–122.

Wesley M. Cohen and Daniel A. Levinthal, Absorptive Capacity: A New Perspective on Learning and Innovation, Administrative Science Quarterly, Vol. 35, No. 1, Special Issue: Technology,  Organizations, and Innovation (Mar., 1990), pp. 128-152

Nonaka, I. (1991). The knowledge-creating company. Harvard Business Review, 69 (6), 96–104.

Nonaka, I., Toyoma R., and Konno, N. (2000) “SECI, BA and Leadership: a Unified Model of Dynamic Knowledge Creation, Long Range Planning 33, pp 5-34.

Nonaka, I. and Konno, N. ‘The concept of “Ba”: Building foundation for Knowledge Creation’. California 
Management Review, 1998. 40(3). 

Senge, P. & Sterman, J. (1992) Systems Thinking and Organizational Learning: Acting Locally and Thinking Globally in the Organization of the Future, European Journal of Operational Research, Volume 59, Issue 1, 26 May 1992, Pages 137-150

Rubenstein-Montano B. et al. (2001).  A Systems Thinking Approach to Knowledge Management. Decision Support Systems 31, pages 5–16. 

Brown, J.S. and Duguid, P. ‘Organizational learning and communities-of-practice: Toward a unified view of 
working, learning and innovation’. Organization Science, 1991. 2: pp. 40–57. 

Jacky Swan, Sue Newell, Harry Scarbrough, Donald Hislop, (1999) "Knowledge management and innovation: networks and networking", Journal of Knowledge Management, Vol. 3 Issue: 4, pp.262-275, https:/​/​doi.org/​10.1108/​13673279910304014

Pawlowski, J.M., Bick, M. (2012): The Global Knowledge Management Framework: Towards a Theory for Knowledge Management in Globally Distributed Settings, 
Electronic Journal of Knowledge Management, 2012

Sveiby, K. (2001). A knowledge-based theory of the firm to guide in strategy
Formulation, Journal of Intellectual Capital, Vol. 2 No. 4, pp. 344-358.

Parise, S., Cross, R., and Davenport, D., 'Strategies for Preventing a Knowledge Loss Crisis', MIT Sloan Management Review, 2006, 47(4).

Levin, D. Z., & Cross, R. (2004). The strength of weak ties you can trust: The mediating role of trust in effective knowledge transfer. Management Science, 50 (11), 1477–1490.

Chen, C.J., & Huang, J.W (2007). How organizational climate and structure affect knowledge management—The social interaction perspective, International Journal of Information Management 27 (2007) 104–118.

Cases:
Lakhani, K., et. al., Open Innovation at Siemens, Harvard Business Case, March 2015.

Additional relevant readings:

Ikujro Nonaka and Hirotaka Takeuchi, The Knowledge-Creating Company (New York: Oxford University Press) 1995.

Senge, P. (1996). The Fifth Discipline