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2017/2018  MA-MMBFO1224U  Operations Management

English Title
Operations Management

Course information

Language English
Course ECTS 2 ECTS
Type Mandatory
Level Part Time Master
Duration One Quarter
Start time of the course Third Quarter
Timetable Course schedule will be posted at calendar.cbs.dk
Study board
Study Board for Full-Time MBA
Course coordinator
  • Andreas Wieland - Department of Operations Management (OM)
  • Leonardo Santiago - Department of Operations Management (OM)
Main academic disciplines
  • Supply chain management and logistics
Last updated on 29-06-2017

Relevant links

Learning objectives
To achieve the grade 12, students should meet the following learning objectives with no or only minor mistakes or errors:
  • Comprehend (i.e. identify and explain) the concepts of Operations Management and Supply Chain Management. These concepts include the need to design organisation structures and design processes around the need to fulfil customer requirements
  • Critique (i.e. compare and explain) the application of OM and SCM concepts in a variety of circumstances
  • Develop the capabilities to integrate OM and SCM concepts into their own and other business contexts
  • Reflect upon to the role of OM and SCM in their organisations, the environment and other business contexts
Operations Management:
Exam ECTS 2
Examination form Home assignment - written product
Individual or group exam Individual exam
Size of written product Max. 10 pages
Assignment type Case based assignment
Duration Written product to be submitted on specified date and time.
Grading scale 7-step scale
Examiner(s) One internal examiner
Exam period Winter
Make-up exam/re-exam
Same examination form as the ordinary exam
Course content and structure

International supply chain management has become recognised as a major factor in the performance and competitiveness of organisations.  Where an organisation deals with physical products their logistics costs can range from between 3 and 25% of sale price. However, all aspects of business are beginning to understand how customer service is also directly affected by the principles employed in the business.  This means that service industries can adopt and harness operations and supply chain management concepts to improve their performance.

Teaching methods
The lectures will be based on texbook readings, articles, cases and a high level of student participation.
Feedback during the teaching period
During lectures students interact with the instructor with respect to theoretical issues and practical problems that are discussed during the course. One on one feedback can be provided during instructor's office hours.
Student workload
Teaching 20 hours
Preparation 20 hours
Examination 15 hours
Last updated on 29-06-2017