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2018/2019  KAN-CSCEO1821U  Managing Relationships

English Title
Managing Relationships

Course information

Language English
Course ECTS 7.5 ECTS
Type Mandatory
Level Full Degree Master
Duration One Semester
Start time of the course Spring
Timetable Course schedule will be posted at calendar.cbs.dk
Study board
Study Board for MSc in Economics and Business Administration
Course coordinator
  • Andreas Wieland - Department of Operations Management (OM)
Main academic disciplines
  • Supply chain management and logistics
Teaching methods
  • Face-to-face teaching
Last updated on 17-12-2018

Relevant links

Learning objectives
  • take theoretical perspectives to explain relationships on different levels of analysis,
  • explain phenomena related to the different types of relationships between individuals, business functions and organizations of a supply chain,
  • explain phenomena related to dyadic, triadic and network relationships,
  • analyze and design inter-functional and inter-organizational business processes, and
  • apply knowledge about relationships in order to solve relevant business problems.
Managing Relationships:
Exam ECTS 7,5
Examination form Written sit-in exam on CBS' computers
Individual or group exam Individual exam
Assignment type Written assignment
Duration 4 hours
Grading scale 7-step scale
Examiner(s) One internal examiner
Exam period Spring
Aids Closed book: no aids
However, at all written sit-in exams the student has access to the basic IT application package (Microsoft Office (minus Excel), digital pen and paper, 7-zip file manager, Adobe Acrobat, Texlive, VLC player, Windows Media Player), and the student is allowed to bring simple writing and drawing utensils (non-digital). PLEASE NOTE: Students are not allowed to communicate with others during the exam.
Make-up exam/re-exam
Same examination form as the ordinary exam
If the number of registered candidates for the make-up examination/re-take examination warrants that it may most appropriately be held as an oral examination, the programme office will inform the students that the make-up examination/re-take examination will be held as an oral examination instead.
Course content and structure

Managerial decisions have traditionally been motivated by cutting costs and ensuring material supply, but with the emergence of supply chain management there has been a shift towards managing relationships, internally in order to tear down the functional silos that separated finance, procurement, production, marketing, logistics and sales, and externally in order to orchestrate end-to-end value creation. Today, such relationships often take on an own identity as a “quasi-firms”. Based on interdisciplinary literature related to supply chain and operations management, strategic management, marketing, and economics, among other disciplines, this course covers phenomena related to different types of relationships by taking different theoretical perspectives. Based on interactive discussions and case studies, the participants will learn how to apply such knowledge in a managerial context. The course content includes the following topics: trust, power, contract theory, coordination, integration, systems theory, relational view, business process management etc.

Description of the teaching methods
The course is mainly built on research-based teaching, partly supported by case-based teaching. Students are encouraged to participate in group discussions.
Feedback during the teaching period
Feedback is provided as part of group exercises and discussions.
Student workload
Teaching 33 hours
Readings, Excercises, Preparation Exam 173 hours
Expected literature

Mandatory literature:

  • Billington, C., Johnson, B., Triantis, A. 2002. A Real Options Perspective on Supply Chain Management in High Technology. Journal of Applied Corporate Finance, 15 (2), 32–43.
  • Dyer, J.H. & Singh, H., 1998. The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage. Academy of Management Review 23 (4), 660–679.
  • Object Management Group, 2013. Business Process Model and Notation (BPMN). Version 2.0.2. Chapter 7. http:/​/​www.omg.org/​spec/​BPMN


Additional literature will be announced in the class.

Last updated on 17-12-2018