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2019/2020  BA-BMAKO3001U  Consumer Insights and Behavioral Studies

English Title
Consumer Insights and Behavioral Studies

Course information

Language English
Course ECTS 15 ECTS
Type Mandatory
Level Bachelor
Duration One Semester
Start time of the course Autumn
Timetable Course schedule will be posted at calendar.cbs.dk
Study board
Study Board for BSc in Business Administration and Market Dynamics and Cultutal Analysis
Course coordinator
  • Jan Michael Bauer - Department of Management, Society and Communication (MSC)
Main academic disciplines
  • Customer behaviour
  • Methodology and philosophy of science
  • Statistics and quantitative methods
Teaching methods
  • Face-to-face teaching
Last updated on 21-05-2019

Relevant links

Learning objectives
To achieve the grade 12, students should meet the following learning objectives with no or only minor mistakes or errors:
  • display an understanding of the theories of consumer behaviour
  • be able to use methods of quantitative consumer research (including sampling methods, data collection methods and statistical data analysis methods)
  • design and conduct a quantitative consumer research project
  • evaluate consumer research projects regarding its strengths and weaknesses of all its parts (i.e. theoretical foundation, sampling, data collection, data analysis, & discussion of results)
  • present and interpret quantitative research in a clear and comprehensive way following academic standards
  • reflect on ethical considerations related to quantitative consumer research processes
Prerequisites for registering for the exam (activities during the teaching period)
Number of compulsory activities which must be approved: 2
Compulsory home assignments
2 out of 3 have to be approved to hand in the report.
Students with insufficient approved assignments or students going directly for the retake exam have a chance to (re-)submit missing assignments 3 weeks before the respective hand-in date of the report.
Consumer Insight and Behavioral Studies:
Exam ECTS 15
Examination form Oral exam based on written product

In order to participate in the oral exam, the written product must be handed in before the oral exam; by the set deadline. The grade is based on an overall assessment of the written product and the individual oral performance.
Individual or group exam Individual oral exam based on written group product
Number of people in the group 3-4
Size of written product Max. 40 pages
3 studerende: maksimalt 30 sider
4 studerende: maksimalt 40 sider
Assignment type Report
Written product to be submitted on specified date and time.
20 min. per student, including examiners' discussion of grade, and informing plus explaining the grade
Grading scale 7-point grading scale
Examiner(s) Internal examiner and second internal examiner
Exam period Winter
Make-up exam/re-exam
Same examination form as the ordinary exam
If the examination grade is at 00 or below, a substantial project revision must be undertaken prior to re-submission. To facilitate this, within eight days after the oral examination, the examiners submit a 1-page written report on the project, outlining ways to improve it.

Reexamination when the regular examination is failed by one group member, is a 20 minutes individual oral exam based upon the same project. Same rules apply for sickness of individual group members during the oral exam.
Course content, structure and pedagogical approach

This course in Consumer Insights and Behavioural Studies combines three main learning elements: (1) the course provides students an advanced understanding of how consumers behave by introducing the most relevant theories of consumer behaviour; (2) it gives an overview of essential quantitative research methods to study this behavior; and (3) it provides students with experience in applying the theories and methods, i.e. students conduct their own real consumer research project as part of this course.

The course will introduce new perspectives on human behaviour from the fields of behavioural economics, consumer behaviour, social sciences, and psychology. Beyond these theoretical advancements, the course will provide students the ability to conduct consumer research by providing students with a profound understanding of the entire research process and introduce the most important research methods focusing on a quantitative approach (i.e. surveys and experiments and the respective sampling and data analysis methods). In practical sessions, students will learn to apply the methods of consumer research (sampling, data collection, and data analysis) to specific research problems. Students will apply these capabilities in a student-driven research project. Guided by the teachers, students will formulate their one research questions to generate novel insights through research, propose a research design to study the problem, and drawn conclusions based on the project’s results. The course will also enable students to conduct responsible research by providing students with an overview of relevant ethical considerations surrounding consumer research. Students will become acquainted with documenting their research process and clearly describing their results and methodology in a written report as well as in an oral exam. Through group projects and assignments, students will gain personal skills in team work.

Description of the teaching methods
Aiming to provide students with the capability to conduct consumer research on their own, this course combines classical lectures, exercises, assignments and blended learning elements. For the exam, students will write a research report and give an oral presentation covering all elements of a quantitative consumer research project. Reports are usually written in groups of 3-4 students and require students to organize, plan and coordinate a consumer research project as a team. This includes the formulation of a research question, conducting a literature review, selection of a theoretical framework, developing a research design, collecting and analyzing data, and academic write up of the results and their discussion. The report and oral presentation will require students to summarize and interpret their findings and distill novel insights and knowledge gained from their own research inquiry. The course will also have multiple mandatory group assignments.
Feedback during the teaching period
Mid-term evaluation will take place using class feedback.
Student workload
Lecture + Exercise 72 hours
Assignments 30 hours
Report writing + Exam preparation 140 hours
Reading 170 hours
Further Information

Bemærk: Udbydes første gang Efterår 2020

Expected literature

To be announced. 

Last updated on 21-05-2019