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2019/2020  BA-BSSIO1001U  Service Management Foundations: Service and Innovation

English Title
Service Management Foundations: Service and Innovation

Course information

Language English
Course ECTS 7.5 ECTS
Type Mandatory
Level Bachelor
Duration One Semester
Start time of the course Autumn
Timetable Course schedule will be posted at calendar.cbs.dk
Study board
Study Board for BSc in Service Management
Course coordinator
  • Adriana Budeanu - Department of Management, Politics and Philosophy (MPP)
  • Maximilian Schellmann - Department of Management, Politics and Philosophy (MPP)
Claudia Eger (MPP)
Adriana Budeanu (MPP)
Main academic disciplines
  • Innovation
  • Service management
Teaching methods
  • Face-to-face teaching
Last updated on 28-06-2019

Relevant links

Learning objectives
  • Explain and discuss the concepts and theories presented through the course
  • Analyze and discuss the structure and development of service sectors presented during the course
  • Apply concepts and models presented throughout the course to specific cases, and discuss their strengths and weaknesses
Service Management Foundations: Service and innovation:
Exam ECTS 7,5
Examination form Written sit-in exam on CBS' computers
Individual or group exam Individual exam
Assignment type Written assignment
Duration 4 hours
Grading scale 7-point grading scale
Examiner(s) One internal examiner
Exam period Winter
Aids Limited aids, see the list below:
The student is allowed to bring
  • USB key for uploading of notes, books and compendiums in a non-executable format (no applications, application fragments, IT tools etc.)
  • Non-programmable, financial calculators: HP10bll+ or Texas BA II Plus
  • Books (including translation dictionaries), compendiums and notes in paper format
The student will have access to
  • Access to the personal drive (S-drive) on CBS´ network
  • Advanced IT application package
Make-up exam/re-exam
Same examination form as the ordinary exam
If the number of registered candidates for the make-up examination/re-take examination warrants that it may most appropriately be held as an oral examination, the programme office will inform the students that the make-up examination/re-take examination will be held as an oral examination instead.
Course content, structure and pedagogical approach

The course presents key concepts and foundations of one of the following fields: (1) tourism and hospitality, (2) arts and culture, and (3) service innovation. Each field represents the study focus for one of the three specializations in the SEM program. The course provides a succinct yet comprehensive introduction to each specialization and field of study, by giving a general overview of service industries and their development. The course discusses the importance of services in the context of each field of study (see 1, 2, 3 above). Forms of continuous assessment and feedback are essential parts of the course, either via student presentations or peer-to-peer feedback exercises. 


Description of the teaching methods
The course includes lectures, guest speakers and interactive class sessions.
Feedback during the teaching period
Students will receive most feedback through their participation in class activities. Therefore, students are expected to attend lectures, to come prepared and ready to engage in class discussions. Upon appointment, students can receive feedback during teachers’ office hours.
Student workload
Lectures 30 hours
Preparation for class and exam 166 hours
Examination 4 hours
Expected literature

The teacher will upload the final reading list to CBS Canvas two weeks before the course starts.

Last updated on 28-06-2019