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2019/2020  BA-BSSIO1013U  Service Innovation and sustainability

English Title
Service Innovation and sustainability

Course information

Language English
Course ECTS 7.5 ECTS
Type Mandatory
Level Bachelor
Duration One Quarter
Start time of the course Third Quarter
Timetable Course schedule will be posted at calendar.cbs.dk
Study board
Study Board for BSc in Service Management
Course coordinator
  • Adriana Budeanu - Department of Management, Politics and Philosophy (MPP)
Teacher: Adriana Budeanu (MPP)
Main academic disciplines
  • CSR and sustainability
  • Innovation
  • Service management
Teaching methods
  • Face-to-face teaching
Last updated on 27-03-2020

Relevant links

Learning objectives
  • To explain and discuss main approaches that are relevant for examining links between innovation and sustainability
  • To select and explain the choice of frameworks and theories from the course, for the analysis of practical cases
  • To relate and compare theories, perspectives and frameworks presented during the course
  • To address and provide arguments for the feasibility and sustainability benefits of their project
Prerequisites for registering for the exam (activities during the teaching period)
Number of compulsory activities which must be approved: 1
Oral presentations etc.
The compulsory activity is to hand in a power point presentation in groups. A detailed description of compulsory activity will be posted at the course forum at CBS Canvas at the beginning of the course. The hand in of the power point presentation are followed up by a group presentation of the slides and with the provision of peer feedback in class. The oral presentation is optional, but is necessary if you wish to receive peer feedback.

In order for students to participate in the final examination of the course, it is a condition that the power point presentation has been handed in within a set deadline and approved.

If a group/ student handed in the power point presentation within the set deadline, but hand in was not approved, the student will be offered a possibility to make-up for the failed power point presentation. The make-up presentation that must be approved within a new set deadline prior to the ordinary exam.

However, it is a precondition that the student has handed in the presentation within the first set deadline, unless it can be documented that lack of submission/participation was caused by illness or similar circumstances
Service Innovation and Sustainability:
Exam ECTS 7,5
Examination form Home assignment - written product
Individual or group exam Group exam
Please note the rules in the Programme Regulations about identification of individual contributions.
Number of people in the group 2-3
Size of written product Max. 15 pages
Assignment type Written assignment
Duration Written product to be submitted on specified date and time.
Grading scale 7-point grading scale
Examiner(s) One internal examiner
Exam period Spring
Make-up exam/re-exam
Same examination form as the ordinary exam
Students that failed to pass the ordinary exam must hand in a revised version of the project handed in for the ordinary exam.

Students that did not hand in a project for the ordinary exam, shall hand in the project prepared during the course.

The same requirements in terms of length and characters as for the ordinary exam apply.
Description of the exam procedure

The fulfilment of requirements specified for the mandatory activity is a condition for entering the regular exam.

The group project runs throughout the course and will be submited at a specified date/time.

The students are responsible for creating their own groups. Individual projects are not accepted for this course. Students that do not have a group by a given date, will be grouped randomly by CBS administration.

The fulfilment of requirements specified for the mandatory activity is a condition for entering the regular exam.




Course content, structure and pedagogical approach

This course provides students with conceptual frameworks and theoretical knowledge that are relevant for critically examining how innovation in service organizations  contributes to sustainable development.


The course takes the perspective of innovation as an approach to problem-solving, and focuses on challenges raised by social and environmental aspects relevant for business organizations. Such challenges have strategic, managerial, financial and political consequences that will be analyzed and discussed during the course. Aspects such as resource scarcity or the excessive amounts of wastes generated during the provision and consumption of products or services are analysed as opportunities for business innovation. Social innovation and entrepreneurship offer complementary perspectives for understanding corporate renewal and competitiveness.

Description of the teaching methods
The course combines theoretical knowledge, case studies and analytical tools to examine and discuss sustainable innovations in service contexts. The course will use a problem-solving approach to teaching.
Feedback during the teaching period
Students will receive feedback on the readings and course work, through active participation in class activities. Therefore, students are expected to attend lectures, to come prepared and ready to actively engage in class discussions. In addition, students will receive feedback from the teacher and their peers during the class presentations. Upon appointment with the teacher, students can receive feedback during teachers’ office hours.
Student workload
Lectures 30 hours
Preparation and exam 176 hours
Further Information

The students are responsible for creating their own groups. Individual projects are not accepted for this course.


Expected literature

Course bibliography will be uploaded on CBS Canvas prior to the start of the course.

Last updated on 27-03-2020