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2020/2021  MA-MMBSO1013U  Operational Management and Information Technology

English Title
Operational Management and Information Technology

Course information

Language English
Course ECTS 4.5 ECTS
Type Mandatory
Level Part Time Master
Duration One Quarter
Start time of the course Summer
Timetable Course schedule will be posted at calendar.cbs.dk
Study board
Study Board for Master of Business Administration in Shipping and Logistics
Course coordinator
  • Bent Petersen - Department of International Economics, Goverment and Business (EGB)
Main academic disciplines
  • Information technology
  • Management
Teaching methods
  • Face-to-face teaching
Last updated on 02-07-2020

Relevant links

Learning objectives
  • Identify the basic principles of operations and service management and how they can be applied to the maritime, transportation and logistics industries
  • Analyse and compare the fundamentals of different concepts
  • Identify what analytical tools are most appropriate to solve the problem under consideration
  • Identify current IT challenges of the shipping, transportation and logistics industries and analyse how IT can enable decision support, process automation, and business profitability through appropriate IT investments and focused implementation management
  • Integrate and resolve identified issues and conclude with a clear structure of understanding
Operational Management and Information Technology:
Exam ECTS 4,5
Examination form Home assignment - written product
Individual or group exam Group exam
Please note the rules in the Programme Regulations about identification of individual contributions.
Number of people in the group 2
Size of written product Max. 20 pages
Assignment type Written assignment
Duration Written product to be submitted on specified date and time.
Grading scale 7-point grading scale
Examiner(s) One internal examiner
Exam period Summer
Make-up exam/re-exam
Same examination form as the ordinary exam
Course content, structure and pedagogical approach

This course focuses on Operations Management and IT in the maritime, transportation and logistics industries.


The first part of the course aims at providing participants with abilities / skills to prioritize and lead specific projects targeted at improving business processes of operations in own or any given businesses. Focus is on training of fundamental Lean-Six sigma principles, methods, tools and techniques through exercises and games. Participants are taught how to work with business process simplification, stabilizing, standardisation and maintenance with the aim of reducing waste and adding value to main stakeholders - often measurable as tangible improvements of costs, inventory, quality, delivery time and dependability of business processes within scope.


The second part of the course explains how IT and integrated applications such as ERP enable competitiveness through business process automation, real-time decision support and business or market intelligence. Also the role of internet in creating new business opportunities and relationships to business suppliers or clients is within scope.


Finally, the third part of the course introduces how Operations Management and IT can contribute to the business mission and the competitiveness of a company. Formulation and implementation of Operations and IT strategies with stretch targets but sufficient level of detail and realism to enable operational benefits and performance improvements are important issues.

Description of the teaching methods
The course will combine lectures, discussions, group work and case presentations. Participants are requested to read the compulsory reading identified in the programme. They are also encouraged to identify a work related assignment to which they can apply the theory provided to them during the module. Overall the teaching format relies heavily on the integration of real issues from participants and other companies.
Feedback during the teaching period
The feedback
Feedback is given to the student together with the grade when written and oral exams have been evaluated.

The evaluation
At the evaluation unit at CBS’s Economic & Analysis department we ask you to evaluate the overall course. In other words if there has been exercise classes and lectures the evaluation should include both. We evaluate every course and faculty to secure and strengthen the professional level of the offered course.
Student workload
Sessions 27,5 hours
Preparation and Exam 96,25 hours
Last updated on 02-07-2020