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2021/2022  BA-BSSIO2002U  Social Practice in Innovation and Services

English Title
Social Practice in Innovation and Services

Course information

Language English
Course ECTS 7.5 ECTS
Type Mandatory (also offered as elective)
Level Bachelor
Duration One Quarter
Start time of the course Third Quarter
Timetable Course schedule will be posted at calendar.cbs.dk
Study board
Study Board for BSc in Service Management
Course coordinator
  • Adriana Budeanu - Department of Management, Politics and Philosophy (MPP)
Main academic disciplines
  • Innovation
  • Service management
Teaching methods
  • Blended learning
Last updated on 26-08-2021

Relevant links

Learning objectives
To achieve the grade 12, students should meet the following learning objectives with no or only minor mistakes or errors in both exams (part 1 & 2):
  • Identify, diagnose and argue for theory-based approaches to studying service and innovation as social practices
  • Relate concepts models and theories to empirical evidence
  • Assess the relationships between innovation and service practices, and demonstrate an understanding of their implications at organizational and societal levels
  • Apply critical and reflective skills in individual and collective learning activities
  • Construct and sustain coherent arguments based upon an understanding of competing perspectives presented during the course
Course prerequisites
Basic understanding about business and innovation strategy
Basic understanding about service management and innovation
Prerequisites for registering for the exam (activities during the teaching period)
Number of compulsory activities which must be approved (see section 13 of the Programme Regulations): 1
Compulsory home assignments
During the course, students must have one assignment approved to be able to attend the final exam in the course. For the mandatory assignment, students will work in groups of 3-4 individuals and deliver a written product of max 5 pages, by a specified deadline. The mandatory assignment is intended to help students start preparing for the exam and feedback will be provided.
If the mandatory assignment is not approved, or if it can be documented that lack of submission was caused by illness or similar circumstances, a new assignment will be offered before the final ordinary exam: a report of max. 7 pages on a topic assigned by the teacher. However, to submit such assignment, it is a precondition that the student has made a try at answering the original assignment within the first set deadline, unless it can be documented that lack of submission was caused by illness or similar circumstances. A blank or irrelevant submission is not regarded as having participated in the activity. The same offer applies before the retake exam of the final project exam – under the same preconditions.
More information on prerequisites for participating in the exam: compulsory activities can be found in the BSc SEM Programme Regulations
The exam in the subject consists of two parts:
Part 1: Social Practice in Innovation and Services:
Sub exam weight25%
Examination formHome assignment - written product
Individual or group examIndividual exam
Size of written productMax. 5 pages
Assignment typeEssay
DurationWritten product to be submitted on specified date and time.
Grading scale7-point grading scale
Examiner(s)Internal examiner and second internal examiner
Exam periodSpring
Make-up exam/re-exam
Same examination form as the ordinary exam
Description of the exam procedure

The individual assignment will consist of an essay that will include personal reflections on a subject relevant to the course content. 

Part 2: Social Practice in Innovation and Services:
Sub exam weight75%
Examination formOral exam based on written product

In order to participate in the oral exam, the written product must be handed in before the oral exam; by the set deadline. The grade is based on an overall assessment of the written product and the individual oral performance, see also the rules about examination forms in the programme regulations.
Individual or group examIndividual oral exam based on written group product
Number of people in the group3-4
Size of written productMax. 15 pages
Individual projects are not accepted for this course.
Assignment typeProject
Written product to be submitted on specified date and time.
20 min. per student, including examiners' discussion of grade, and informing plus explaining the grade
Grading scale7-point grading scale
Examiner(s)Internal examiner and second internal examiner
Exam periodSpring
Make-up exam/re-exam
Same examination form as the ordinary exam
Description of the exam procedure

Following the mandatory assignment and the feedback received for the group assignment, students will continue working as groups of 3-4 students, and will follow up on the subject developed in the mandatory assignment.

Course content, structure and pedagogical approach

This course introduces students to cultural and sociological research perspectives, which examine services as part of everyday practice and explores interactions between providers and users in order to better understand the bilateral processes of “serving” and “being served”. In the context of this course, services are to be understood as more than the mere use of objects, technology and infrastructure; they are routines constructed at the confluence of multiple factors including, but are not limited to, material artefacts. Throughout the course, students will learn how by co-structuring the role of objects, technology and infrastructure we can analyse them without collapsing into technological determinism. In this context, the course will give particular attention and emphasis to the study of digital services and digitalization as a social phenomena. In addition, the study of service as practices will give students a better understanding of the roles that perceptions and norms have in shaping the collaborative nature of service co-production. Based on refined understandings of services as practices, students will learn to discuss implications for innovation and management in public and private organizations.

Description of the teaching methods
The course will be delivered through a combination of online/on campus and offline/pre-recorded lectures. Students are expected to take active part in class/group discussions and to perform exercises which are related to course content.
Feedback during the teaching period
Students will receive continuous feedback on their participation in class activities and exercises. Therefore, students are expected to attend lectures, to come prepared and ready to actively engage in class discussions. In addition, students will receive feedback on their mandatory assignment from the teacher and from peers. Specific questions will be addressed during time set aside during class and during office hours (upon appointment with the teacher).
Student workload
Preparation for classes 80 hours
Lectures 30 hours
Mandatory assignment 20 hours
Preparation and exam 76 hours
Expected literature

Course bibliography will be uploaded on CBS Canvas prior to the start of the course.

Last updated on 26-08-2021