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2021/2022 BA-BSSIO2002U Social Practice in Innovation and Services
| English Title | |
| Social Practice in Innovation and Services |
Course information |
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| Language | English |
| Course ECTS | 7.5 ECTS |
| Type | Mandatory (also offered as elective) |
| Level | Bachelor |
| Duration | One Quarter |
| Start time of the course | Third Quarter |
| Timetable | Course schedule will be posted at calendar.cbs.dk |
| Study board |
Study Board for BSc in Service
Management
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| Course coordinator | |
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| Teaching methods | |
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| Last updated on 26-08-2021 | |
Relevant links |
| Learning objectives | ||||||||||||||||||||||||||||||||||||||||||||||||||||
To achieve the grade 12, students should meet the
following learning objectives with no or only minor mistakes or
errors in both exams (part 1 & 2):
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| Course prerequisites | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Basic understanding about business and innovation
strategy
Basic understanding about service management and innovation |
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| Prerequisites for registering for the exam (activities during the teaching period) | ||||||||||||||||||||||||||||||||||||||||||||||||||||
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Number of compulsory
activities which must be approved (see section 13 of the Programme
Regulations): 1
Compulsory home
assignments
During the course, students must have one assignment approved to be able to attend the final exam in the course. For the mandatory assignment, students will work in groups of 3-4 individuals and deliver a written product of max 5 pages, by a specified deadline. The mandatory assignment is intended to help students start preparing for the exam and feedback will be provided. If the mandatory assignment is not approved, or if it can be documented that lack of submission was caused by illness or similar circumstances, a new assignment will be offered before the final ordinary exam: a report of max. 7 pages on a topic assigned by the teacher. However, to submit such assignment, it is a precondition that the student has made a try at answering the original assignment within the first set deadline, unless it can be documented that lack of submission was caused by illness or similar circumstances. A blank or irrelevant submission is not regarded as having participated in the activity. The same offer applies before the retake exam of the final project exam – under the same preconditions. More information on prerequisites for participating in the exam: compulsory activities can be found in the BSc SEM Programme Regulations |
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| Examination | ||||||||||||||||||||||||||||||||||||||||||||||||||||
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The exam in the subject consists of two parts:
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| Course content, structure and pedagogical approach | ||||||||||||||||||||||||||||||||||||||||||||||||||||
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This course introduces students to cultural and sociological research perspectives, which examine services as part of everyday practice and explores interactions between providers and users in order to better understand the bilateral processes of “serving” and “being served”. In the context of this course, services are to be understood as more than the mere use of objects, technology and infrastructure; they are routines constructed at the confluence of multiple factors including, but are not limited to, material artefacts. Throughout the course, students will learn how by co-structuring the role of objects, technology and infrastructure we can analyse them without collapsing into technological determinism. In this context, the course will give particular attention and emphasis to the study of digital services and digitalization as a social phenomena. In addition, the study of service as practices will give students a better understanding of the roles that perceptions and norms have in shaping the collaborative nature of service co-production. Based on refined understandings of services as practices, students will learn to discuss implications for innovation and management in public and private organizations. |
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| Description of the teaching methods | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| The course will be delivered through a combination of online/on campus and offline/pre-recorded lectures. Students are expected to take active part in class/group discussions and to perform exercises which are related to course content. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Feedback during the teaching period | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Students will receive continuous feedback on
their participation in class activities and exercises. Therefore,
students are expected to attend lectures, to come prepared and
ready to actively engage in class discussions. In addition,
students will receive feedback on their mandatory assignment from
the teacher and from peers. Specific questions will be addressed
during time set aside during class and during office hours (upon
appointment with the teacher).
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| Student workload | ||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Expected literature | ||||||||||||||||||||||||||||||||||||||||||||||||||||
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Course bibliography will be uploaded on CBS Canvas prior to the start of the course. |
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