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2021/2022  KAN-CCBLV1027U  Digital Organization: New Approaches for Managing Knowledge, Communication and Innovation

English Title
Digital Organization: New Approaches for Managing Knowledge, Communication and Innovation

Course information

Language English
Course ECTS 7.5 ECTS
Type Elective
Level Full Degree Master
Duration One Semester
Start time of the course Autumn
Timetable Course schedule will be posted at calendar.cbs.dk
Min. participants 40
Max. participants 60
Study board
Study Board for BSc and MSc in Business, Language and Culture, MSc
Course coordinator
  • Liana Razmerita - Department of Management, Society and Communication (MSC)
Main academic disciplines
  • Globalisation and international business
  • Information technology
  • Innovation
Teaching methods
  • Blended learning
Last updated on 01-03-2021

Relevant links

Learning objectives
At the end of the course, the students should be able to:
  • Identify the key concepts and the associated theoretical frameworks discussed in the course related to the selected project
  • Explain the role of digital technologies for communication and managing knowledge work
  • Apply and discuss these concepts and theories to analyze various cases of digital work practices, communication or innovation.
  • Formulate and answer a research question related to the management of digital knowledge work, communication and innovation
  • Reflect on the opportunities and challenges that digital work may create for organisations
  • Reflect critically on your experience and learning process in the group work
Digital Organization: New Approaches for Managing Knowledge, Communication and Innovation:
Exam ECTS 7,5
Examination form Home assignment - written product
Individual or group exam Individual exam
Size of written product Max. 10 pages
Assignment type Written assignment
Duration 2 weeks to prepare
Grading scale 7-point grading scale
Examiner(s) One internal examiner
Exam period Autumn
Make-up exam/re-exam
Same examination form as the ordinary exam
Course content, structure and pedagogical approach

The effective management of digital knowledge work is key for innovation and competitiveness in a globalized business society. Digital technologies are shaping new work processes and culture in organizations thus reshaping organizations and pushing forward digitalization.


The course focuses on uses and consequences of use of digital technologies (e.g. enterprise social networks, social media) taking into account their interaction with institutional and cultural contexts. It covers aspects related to how digital technologies (in particular tools such as wikis, blogs, or enterprise social networks) support knowledge work processes, communication and innovation.  


Furthermore, the course uses an extensive body of research and theories to discuss how management of knowledge in organizations relates to work practices, motivations, attitudes and behaviors of knowledge workers drawing on organizational theory(e.g. self determination theory, knowledge creation theory) and strategy.



Description of the teaching methods
Group work and virtual group work is encouraged for data collection and preliminary research on a selected topic. Furthermore, the students will present their selected topic prior to the exam. More details will be provided during the course.

The course will draw upon a substantial body of research, present cases, give examples of real-life practices and involve areas of knowledge relevant to the students. Teaching methods will include lectures, discussions of case studies and hands-on project work as well as presentations by students of home assignments.
Feedback during the teaching period
Students will receive feedback in relation to their assignments and group work during the course; therefore they are expected to participate actively in the classroom assignments during the course. The students will present their work-in-progress on their project topic towards the end of the course and receive further feedback on it.
Student workload
Lectures and workshops 30 hours
Group work and assignments 40 hours
Preparation for lectures and workshops 60 hours
Preparation for exam 76 hours
Further Information



Expected literature

Examples of academic articles and book chapters related to the topic of digital knowledge work.


Newell, S., Robertson, M., Scarbrough, H., Swan, J. (Eds.)(2009): Managing Knowledge Work and Innovation. Palgrave Macmillan 

Razmerita, L., Wren, G., & Jain, L. (Eds.). (2016). Innovations in Knowledge Management: The impact of social media, semantic web and cloud computing: Springer.

Ross, J. W., Beath, C. M., & Mocker, M. (2019). Designed for digital: How to architect your business for sustained success. Cambridge,  Massachusetts Institute of Technology. MIT.

Carrillo, F. J., Edvardsson, B., Reynoso, J., & Maravillo, E.( 2019.) Alignment of resources, actors and contexts for value creation: Bringing knowledge management into service-dominant logic. International Journal of Quality and Service Sciences, 11(3): 424–438.

Razmerita, L., Kirchner, K., & Nabeth, T. (2014). Social Media In Organizations: Leveraging Personal and Collective Knowledge Processes. Journal of Organizational Computing and Electronic Commerce, 24(1), 74-93.

Razmerita, L., Kirchner, K., & Nielsen, P. (2016). What Factors Influence Social Media Communication? A social dilemma perspecive of social media. Journal of knowledge management, 20(6), 1225-1246

Leonardi, P. M., Huysman, M., & Steinfield, C. (2013). Enterprise Social Media: Definition, History, and Prospects for the Study of Social Technologies in Organizations. Journal of Computer-Mediated Communication, 19(1), 1-19. 

Leonardi, P. M. (2017). The social media revolution: Sharing and learning in the age of leaky knowledge. Information and Organization27, 47–59. 


Please note that that this is an indicative list of articles which is subject to change.

Last updated on 01-03-2021