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2022/2023  KAN-CBUSV2035U  UX in Organizations (T)

English Title
UX in Organizations (T)

Course information
Language English
Course ECTS 7.5 ECTS
Type Elective
Level Full Degree Master
Duration One Semester
Start time of the course Spring
Timetable Course schedule will be posted at calendar.cbs.dk
Max. participants 50
Study board
BUS Study Board for BSc/MSc in Business Administration and Information Systems, MSc
Course coordinator
  • Torkil Clemmensen - Department of Digitalisation
Main academic disciplines
  • CSR and sustainability
  • Information technology
  • Business psychology
Teaching methods
  • Blended learning
Last updated on 01-02-2022

Relevant links
Learning objectives
  • Explain and reflect critically with the use of course literature on the idea of organizational usability and User eXperience (UX)
  • Outline a plan for how to use UX approaches to create value for and empower the employee/customer/citizen
  • Apply findings from empirical work on UX issues in the use of multiple organization-wide systems
  • Develop and present a comprehensive set of documented and motivated prototypes, sketches, templates, running systems, or scripts that supports a targeted UX of a product, service, or system within or across organizations, and explain the principle idea behind these with the help of socio-technical design frameworks from the course literature
Course prerequisites
The course participants should have basic knowledge in interaction design and UX.
Prerequisites for registering for the exam (activities during the teaching period)
Number of compulsory activities which must be approved (see section 13 of the Programme Regulations): 1
Compulsory home assignments
Mid-term deliverable: Description (max 5 page) of your research design for doing a study of your topic of interest (uploaded in DE). The assignment can be made individually or in groups.

If a student cannot hand in due to documented illness, or if a student does not get the activity approved in spite of making a real attempt, then the student will be given one extra attempt before the ordinary exam (max. 5 pages).
Examination
UX in Organizations:
Exam ECTS 7,5
Examination form Oral exam based on written product

In order to participate in the oral exam, the written product must be handed in before the oral exam; by the set deadline. The grade is based on an overall assessment of the written product and the individual oral performance, see also the rules about examination forms in the programme regulations.
Individual or group exam Oral group exam based on written group product
Number of people in the group 2-5
Size of written product Max. 15 pages
Assignment type Report
Duration
Written product to be submitted on specified date and time.
20 min. per student, including examiners' discussion of grade, and informing plus explaining the grade
Grading scale 7-point grading scale
Examiner(s) Internal examiner and second internal examiner
Exam period Summer
Make-up exam/re-exam
Same examination form as the ordinary exam
Same as ordinary. Revision of report allowed, but changes should be clearly marked and communicated on front page.
Description of the exam procedure

The exam will be a group oral examination based on the written report and a set of sketches and prototypes. This entails that students must prepare a 15 normal page paper and a set of sketches and prototypes that are based on the students analysis of work and organization and interaction designs. 
Course content, structure and pedagogical approach

UX and usability builds on the principle of empowering the end-users of computers, so that they understand what is happening and can control the outcome and  experience positive emotions and well-being when interacting with computers. How does that principle unfold for UX in organizations? What changes when the user experience becomes the employee experience?

 

Traditionally, UX has been about an individual user’s experience of technology, which has often been the experience of consumer web stores and products such as smartphones. However, in this course we look at UX of digital workplace technologies in organizations.

 

*This years edition of the course aim to focus on the use of extended reality (XR) in organisations. XR technologies are all real-and-virtual mixed environments and human-machine interactions generated by computers including wearables. Real-life organisations that use XR can be analysed for the UX that they provide. Designs for how to use Microsoft HoloLens and other similar devices will be important for the course. The participants are invited to experiment with the devices which are on loan from BITLAB.

 

More info available from the course responsible teacher*

 

The course consists of 24 lectures and 24 workshops that are organised in 12 sessions. Each session begins with lectures or guest lectures and is followed by workshops in the same f2f+online room (if possible the course will be hybrid). There is one midterm deliverable, which will be given feedback. 
Description of the teaching methods
The course will apply a mixture of short lectures, group and class discussion based on presentations, blended learning with online feedback, and individual student group supervision.

*This year's edition of the course will focus on the IT artefacts in use in the organization. Guest lecturers from industry will be invited to provided cases for XR tech use, and inspire discussions.*
Feedback during the teaching period
Feedback in provided as part of the teacher-student dialogue. Feedback is specifically given after the mandatory activity. Furthermore, all student presentations will be given feedback. Feedback is also possible to get during office hours.

More specifically:

Feedback on the mid-term deliverable is given during the course in the following four ways:
1. The teacher goes through the assignment in plenum at an exercise class so students can discuss their research design with examples
2. The teacher provides written feedback based on teacher-set criteria to the midterm deliverable
3. The teacher gives collective oral feedback on the assignment sets (online or offline)
4. The teacher registers that the presentation is passed/not passed for each student
The course responsible decides when to use what method.

Student workload
Lectures 24 hours
Prepare to class 48 hours
Contact to companies and Data collection 52 hours
Workshops (train use of tools) 24 hours
Exam and prepare 58 hours
Expected literature

The literature can be changed before the semester starts. Students are advised to find the final literature on Canvas before buying any material.

 

Books: Button, G., & Sharrock, W. (2009). Studies of Work and the Workplace in HCI: Concepts and Techniques. Synthesis Lectures on Human-Centered Informatics, 2(1), 1-96.

 

Papers*:

Vi, S., da Silva, T. S., & Maurer, F. (2019, September). User experience guidelines for designing HMD extended reality applications. In IFIP Conference on Human-Computer Interaction (pp. 319-341). Springer, Cham.

https:/​/​link.springer.com/​chapter/​10.1007/​978-3-030-29390-1_18

 

Jasche, F., Hoffmann, S., Ludwig, T., & Wulf, V. (2021, May). Comparison of Different Types of Augmented Reality Visualizations for Instructions. In Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems (pp. 1-13).

https:/​/​dl-acm-org.esc-web.lib.cbs.dk:8443/​doi/​pdf/​10.1145/​3411764.3445724

 

Reßing, Caroline; Nguyen, Thi Phuong Thao; and Oschinsky, Frederike Marie, "Restorative effects of virtual reality nature simulations at the workplace. An experimental approach" (2021). ICIS 2021 Proceedings. 15.
https:/​/​aisel.aisnet.org/​icis2021/​is_future_work/​is_future_work/​15

 

Vogel, Jannis; Schuir, Julian; Koßmann, Cosima; Thomas, Oliver; Teuteberg, Frank; and Hamborg, Kai-Christoph, "LET’S DO DESIGN THINKING VIRTUALLY: DESIGN AND EVALUATION OF A VIRTUAL REALITY APPLICATION FOR COLLABORATIVE PROTOTYPING" (2021). ECIS 2021 Research Papers. 112.
https:/​/​aisel.aisnet.org/​ecis2021_rp/​112

 

Mäkinen, H., Haavisto, E., Havola, S., & Koivisto, J. M. (2020). User experiences of virtual reality technologies for healthcare in learning: an integrative review. Behaviour & Information Technology, 1-17.

https:/​/​www.tandfonline.com/​doi/​pdf/​10.1080/​0144929X.2020.1788162

 

Barricelli B.R. et al. (2021) Experiencing Contemporary Art at a Distance. In: Ardito C. et al. (eds) Human-Computer Interaction – INTERACT 2021. INTERACT 2021. Lecture Notes in Computer Science, vol 12936. Springer, Cham. https:/​/​doi.org/​10.1007/​978-3-030-85607-6_34

 

*Students are expected to select 3-5 papers of direct relevance to their topic. These will have to be approved by the course responsible. 

 

Optional

Clemmensen, T. (2021). Human Work Interaction Design: A Platform for Theory and Action. Springer nature. 

https:/​/​link.springer.com/​book/​10.1007/​978-3-030-71796-4

 
Last updated on 01-02-2022