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2023/2024  BA-BHAAI1103U  Cross-Cultural Management - High Performing Teams

English Title
Cross-Cultural Management - High Performing Teams

Course information

Language English
Course ECTS 7.5 ECTS
Type Elective
Level Bachelor
Duration Summer
Start time of the course Summer
Timetable Course schedule will be posted at calendar.cbs.dk
Min. participants 30
Max. participants 100
Study board
Study Board for BSc in Economics and Business Administration
Course coordinator
  • Lisbeth Clausen - Department of Management, Society and Communication (MSC)
For academic questions related to the course, please contact course responsible Lisbeth Clausen (lcl.msc@cbs.dk).
Main academic disciplines
  • Intercultural studies
  • Management
  • Organisational behaviour
Teaching methods
  • Face-to-face teaching
Last updated on 22-11-2023

Relevant links

Learning objectives
To achieve the grade 12, students should meet the following learning objectives with no or only minor mistakes or errors:
  • Account for key characteristics that define culture(s) and describe the criteria for cross-cultural analysis in a business context
  • Apply theories and models to corporate business cases to exemplify team collaboration across cultures
  • Explain cross-cultural company experiences and offer practical insight about their cultural efforts
  • Demonstrate how multinational corporations deal with sustainability, diversity and work-life balance in high performance team collaboration in a global perspective
  • Reflect upon own team collaboration experience and learning in a cross cultural context
Course prerequisites
Cross-Cultural Management - High Performing Teams:
Exam ECTS 7,5
Examination form Written sit-in exam on CBS' computers
Individual or group exam Individual exam
Assignment type Written assignment
Duration 4 hours
Grading scale 7-point grading scale
Examiner(s) One internal examiner
Exam period Summer, Course and exam timetable is/will be available on https:/​/​www.cbs.dk/​en/​study/​international-summer-university/​courses-and-exams
Aids Open book: all written and electronic aids, including internet access
Read more here about which exam aids the students are allowed to bring and will be given access to : Exam aids and IT application package
Make-up exam/re-exam
Same examination form as the ordinary exam
The number of registered candidates for the make-up examination/re-take examination may warrant that it most appropriately be held as an oral examination. The programme office will inform the students if the make-up examination/re-take examination instead is held as an oral examination including a second examiner or external examiner.
First re-take is also a 4-hour sit-in exam.
Course content, structure and pedagogical approach

This course helps to prepare future managers for the cross-cultural challenges and opportunities awaiting them in an increasingly globalized business environment. By examining pertinent theories and practices of high performing teams, students gain a greater understanding about how culture influences an organization’s internal and external relationships and its decision-making and operations. Students explore strategies to bridge cultural gaps and to preempt or resolve conflict in teams. They also gain insights into best dealing with culturally diverse customer, employee, supplier, and other stakeholder groups. Management communication techniques that highten awareness of differences across cultures are a key aspect within the curriculum. Theories cover a range of brand management, leadership, organizational behavior effectiveness, work-life ballance and intercultural conflict styles as well as team collaboration across cultures. Discussions focus on team performance and the experiences of numerous companies including Bang and Olufsen, Coloplast, Ecco, Novo Nordisk, Microsoft, Sony and Huawei. During the summer course students will also do experiential learning by observing business and with focus on culture and team collaboration.


Class 1: Overview: Cross-cultural imperatives and trends in global business management


Class 2:  Aspects of culture and differences in corporate cultural norms. Prevalent theories and models used in cross-cultural analysis


Class 3: Impact of culture(s) on business decision-making


Class 4: Managing communication across cultures - diversity


Class 5: Negotiation and conflict resolution in a cross-cultural corporate context  


Class 6: Cultural activity - field work in Copenhagen 


Class 7: Leadership best practices to manage culturally diverse stakeholders


Class 8: Techniques for successful collaboration in multicultural work groups and teams


Class 9: Structuring organizations and partnerships for intercultural effectiveness


Class 10: Shaping and managing international assignments/tasks


Class 11: Recapture course

Description of the teaching methods
Lectures, slide decks, video clips and class discussion build upon the required reading. Team work activities are assigned in each sessions. Field work in Copenhagen is part of the engagement. Case work in teams enhances students own learning and collaboration. Students become corporate case experts.
Feedback during the teaching period
Discussion and student questions are encouraged at all sessions.

Students upload deliveries for discussion and feedback during classes.
Student workload
Preliminary assignment 20 hours
Classroom attendance 38 hours
Preparation 121 hours
Feedback activity 7 hours
Examination 20 hours
Further Information

6-week course.


Preliminary Assignment: The Nordic Nine pre-course is foundational for the summer university and identical for all bachelor courses. Students will receive an invitation with all details by the end of May. The assignment has two parts. 1.) online lectures and tutorials that student can access at their own time and 2.) one synchronous workshop which will be offered both online and in-person at several dates and times before the official start of the summer university courses. Sign-up is first come first serve. All students are expected to complete this assignment before classes begin.


Expected literature

ONE case needs to be purchased from CBS Samfundsliteratur; instructions to be posted on course site.


Full reading list will be available on Canvas 

Last updated on 22-11-2023