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2023/2024 BA-BSSIO2002U Social Practice in Innovation and Services
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| Social Practice in Innovation and Services |
Course information |
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| Language | English |
| Course ECTS | 7.5 ECTS |
| Type | Mandatory (also offered as elective) |
| Level | Bachelor |
| Duration | One Quarter |
| Start time of the course | Third Quarter |
| Timetable | Course schedule will be posted at calendar.cbs.dk |
| Study board |
Study Board for BSc in Service
Management
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| Course coordinator | |
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| Teaching methods | |
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| Last updated on 12-05-2023 | |
Relevant links |
| Learning objectives | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
To achieve the grade 12, students should meet the
following learning objectives with no or only minor mistakes or
errors in both exams (part 1 & 2):
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| Course prerequisites | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Basic understanding about innovation strategy
Basic understanding about service management |
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| Examination | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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The exam in the subject consists of two parts:
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| Course content, structure and pedagogical approach | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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This course introduces students to cultural and sociological perspectives, which examine services as part of everyday practice and explores interactions between providers and users in order to better understand the bilateral processes of “serving” and “being served”. In the context of this course, services are to be understood as more than the mere use of objects, technology and infrastructure; they are routines constructed at the confluence of multiple factors including, but are not limited to, material artefacts. Throughout the course, students will learn how by co-structuring the role of objects, technology and infrastructure we can analyse them without collapsing into technological determinism. In this context, the course will give particular attention and emphasis to the study of digital services and digitalization as a social phenomena. Furthermore, students are introduced - through intellectual exploration and reflection on personal experiences with services as ‘practice’ - to the role that perceptions and norms have in shaping the collaborative nature of service production. Equipped with a refined understandings of services as 'practice', students will draw implications for innovation and management in organizations. |
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| Description of the teaching methods | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| The course is delivered in a blended learning
format, through a combination of online/on campus and
offline/pre-recorded lectures. Students are expected to take active
part in class/group discussions and to perform exercises which are
related to course content.
One third of sessions in this course are dedicated to exploring embodied experiences of social practices from “within”, when students use reflexivity as a tool for examining how elements of social practices change and transform over time. Although teaching staff will provide suitable assistance, during these sessions students work individually and analyse personal experiences of social practices using individual reflections as a method for data collection. Cumulated output from individual work will be submitted as individual home assignment (examination part 1). Two thirds of the sessions in this course are dedicated to the examination of social practices in business contexts by focusing on a few selected service sectors. Combining theoretical instruction with real-life cases, these sessions will also prepare students with methodological training adequate for exploring service innovations as social practices. Preparation in advance and live attendance are essential conditions for assimilating knowledge from these sessions, when students will work in (self-organized) groups under the guidance of teaching staff, preparing the final group project (examination part 2). |
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| Feedback during the teaching period | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Students will receive continuous feedback on
their participation in class activities and exercises. Therefore,
students are expected to attend lectures, to come prepared and
ready to actively engage in class discussions. Groups will receive
feedback and guidance from the teacher throughout the course.
Specific questions will be addressed during classes and office
hours (upon appointment with the teacher).
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| Student workload | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Expected literature | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Course bibliography will be uploaded on CBS Canvas prior to the start of the course. |
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