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2015/2016  BA-BSSIO1005U  Service Innovation Lab: Service and Innovation

English Title
Service Innovation Lab: Service and Innovation

Course information

Language English
Course ECTS 7.5 ECTS
Type Mandatory
Level Bachelor
Duration One Quarter
Start time of the course Third Quarter
Timetable Course schedule will be posted at calendar.cbs.dk
Study board
Study Board for BSc in Service Management
Course coordinator
  • Adriana Budeanu - Department of International Economics and Management (INT)
Contact information: https:/​/​e-campus.dk/​studium/​student-hub/​aabningstider-og-kontaktinformation
Main academic disciplines
  • CSR and sustainability
  • Innovation
  • Service management
Last updated on 27/01/2016
Learning objectives
To achieve the grade 12, students should meet the following learning objectives with no or only minor mistakes or errors:
  • To describe and explain main theoretical concepts and models relevant to innovation processes in service organisations
  • To account for the main approaches to examining links between innovation and sustainability
  • To identify and critically discuss strategic, managerial and operational characteristics of successful service innovations
  • To reflect on the risks and opportunities in carrying out actions targeted at sustainability - from the perspective of service organisations and innovation
  • To demonstrate the ability to apply theoretical knowledge about service innovations and sustainability to a given case, and to effectively communicate results
Service Innovation Lab: Service and Innovation:
Exam ECTS 7.5
Examination form Oral exam based on written product

In order to participate in the oral exam, the written product must be handed in before the oral exam; by the set deadline. The grade is based on an overall assessment of the written product and the individual oral performance.
Individual or group exam Group exam, max. 3 students in the group
Size of written product Max. 15 pages
Max. 15 pages regardless the groupsize
Assignment type Project
Written product to be submitted on specified date and time.
20 min. per student, including examiners' discussion of grade, and informing plus explaining the grade
Grading scale 7-step scale
Examiner(s) Internal examiner and second internal examiner
Exam period Spring
Make-up exam/re-exam
Same examination form as the ordinary exam
If the student has participated in the written group product for the ordinary exam, but has been ill at the time of the oral exam, the re-examination is conducted on the basis of the group product that has already been handed in.

If the student has participated in the written product for the ordinary exam, but not passed the oral exam, the re-exam is conducted on the basis of the product that has already been handed in.

If the student has not participated in the written product due to illness, the student may participate in the oral re-examination, if the student hands in an individual product within a specified time.
Description of the exam procedure

The final exam is a 72-hour group project.
The project will be followed by an individual, 20 minutes oral exam, which takes its point of departure in the group project, but also natural relations to theory and models from syllabus. The individual assessment is based on a combined evaluation of the written group project and the individual oral exam.

Course content and structure

The main purpose of this course is to demonstrate how innovation can be applied by service organizations to address key challenges. Taking a starting point in the fact that innovation is often driven by the need to resolve problems, this course will focus on challenges raised by social and environmental aspects that drive business transformations today. Such challenges have managerial, financial and political consequences that will be analyzed and discussed during the course. Aspects such as resource scarcity or the excessive amounts of wastes created during the provision and consumption of products or services create opportunities for business innovation. In adition, social innovation and entrepreneurship offer complementary perspectives for understanding corporate renewal and competitiveness. This course will provide students with the relevant skills to identify such opportunities and develop concepts for innovative business solutions to sustainability challenges. 

Teaching methods
The course will use a problem-solving approach to teaching. In order to fulfil the learning objectives, the students are expected to identify challenges in real-life cases of public or private service organisations, select problems they can address in the time allocated for the course, and use the knowledge and resources provided during the course, to develop new concepts that help solve the problems selected.
Further Information

The course is first offered in spring 2016

Last updated on 27/01/2016