• Apply concepts and theories from the course readings and other relevant readings to analyze various forms of knowledge work practices, communication or innovation.
• Define a well-founded research question related to the management of knowledge work, communication and innovation
• Use the concepts and theories taught during the course to discuss or analyze empirical examples from organizations or relevant case studies.
• Demonstrate their ability to apply their acquired knowledge and combine it with other relevant, cross-disciplinary knowledge in the context of their specific project.
• Understand the role of social media for knowledge sharing, collaboration, communication, and innovation.
• Demonstrate and get practical experience with social media for communication, collaboration and knowledge sharing
• Demonstrate awareness of the challenges and opportunities offered by group work, and reflect critically on your experience and learning process in the group work

The effective management of knowledge work is key for innovation and competitiveness in a globalized business society. Social Media in form of wikis, blogs, social networks have changed the way people interact, communicate and do business . The course provides an overview of how novel technologies (in particular tools such as wikis, blogs, or enterprise social networks applications) can be used to communicate, innovate and manage knowledge.  

Furthermore, the course uses an extensive body of research and theories to show how management of knowledge in organizations relates to work practices, motivations, attitudes and behaviours of knowledge workers.

The course will provide a fundamental coverage of the following topics:

• Discussion of different types of Knowledge
• Processes of managing knowledge and communication
• The role of ICT including Web2.0 tools for managing knowledge work
• Discussion of challenges associated with the management of knowledge work and innovation
• The dynamics of knowledge creation and team working
• The role of Social Media for communication and managing knowledge work.
• The relationship between managing knowledge, communication, collaboration and innovation.

During the course, you are expected to identify, read, and discuss at least 1-2 research articles relevant to the course, related to a topic of interest. You will present these articles within the class discussions or using social media.  

Group work is encouraged for data collection and preliminary research on a selected topic. Furthermore you should present /or (at least upload) a short oral group presentation based on an uploaded ppt presentation of your selected topic prior to the exam. More details will be provided during the course.

Newell, S., Robertson, M., Scarbrough, H., Swan, J. (eds.): Managing Knowledge Work and Innovation. Palgrave Macmillan (2009)

Razmerita, L., Wren, G., & Jain, L. (Eds.). (2016). Innovations in Knowledge Management: The impact of social media, semantic web and cloud computing: Springer.

Razmerita, L., Kirchner, K., & Sudzina, F. (2009). Personal Knowledge Management: The Role of Web 2.0 tools for managing knowledge at individual and organisational levels. Online Information Review, 33(6), 1021-1039.

McAfee, A. P. (2006). Enterprise 2.0: The dawn of emergent collaboration. Mit Sloan Management Review, 47(3), 21-28.

Kirchner, K., Razmerita, L., & Sudzina, F. (2008). New Forms of Interaction and Knowledge Sharing on Web 2.0. In E. D. Miltiadis Lytras, Patricia Ordonez De Pablo (Ed.), Web2.0: The Business Model (pp. 21-37). USA: Springer Science and Business Media.

Marks, P., Polak, P., McCoy, S., & Galletta, D. (2008). Sharing knowledge. Commun. of the ACM, 51(2), 60-65.

Von Krogh, G. (2012). How does social software change knowledge management? Toward a strategic research agenda. The Journal of Strategic Information Systems, 154-164. 

Andriole, S. J. (2010). Business Impact of Web 2.0 Technologies. Communications of the ACM, 53(12), 67-79.

Razmerita, L., Kirchner, K., & Nabeth, T. (2014). Social Media In Organizations: Leveraging Personal and Collective Knowledge Processes. Journal of Organizational Computing and Electronic Commerce, 24(1), 74-93.