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2017/2018  KAN-CCMVV4001U  Information Management in the Supply Chain

English Title
Information Management in the Supply Chain

Course information

Language English
Course ECTS 7.5 ECTS
Type Elective
Level Full Degree Master
Duration One Quarter
Start time of the course First Quarter
Timetable Course schedule will be posted at calendar.cbs.dk
Study board
Study Board for MSc in Economics and Business Administration
Course coordinator
  • Ozay Ozaydin - Department of Operations Management (OM)
Please find contact information for Student Hub, student Guidiance Services etc. on My.cbs.dk
Main academic disciplines
  • Globalization and international business
  • Information technology
  • Supply chain management and logistics
Last updated on 26-09-2017

Relevant links

Learning objectives
To achieve the grade 12, students should meet the following learning objectives with no or only minor mistakes or errors: At the end of the course, in the synopsis and the oral exam the students must be able to:
  • Define enterprise applications and explain how current information technology affects the business environment, business models and the value chain
  • Be familiar with the processes involved in planning, developing, and implementing information systems like ERP, CRM, SCM and e-procurement and understand the challenges of implementing such systems in oeganizations
  • Analyze supply chains from an information management perspective by applying concepts of information management in practice
  • Contrast conventional and new practices of information management in supporting the business processes in the functional areas within an organization as well as the supply chain.
  • Assess and criticise key practices of how information management can be used to manage knowledge, enhance efficiency, aid in decision making, and create a strategic competitive advantage in supply chains.
Information Management in the Supply Chain:
Exam ECTS 7,5
Examination form Oral exam based on written product

In order to participate in the oral exam, the written product must be handed in before the oral exam; by the set deadline. The grade is based on an overall assessment of the written product and the individual oral performance.
Individual or group exam Oral group exam based on written group product
Number of people in the group 2-4
Size of written product Max. 10 pages
Definition of number of pages:
Groups of
2 students 5 pages max.
3-4 students 10 pages max

Note that the exam is a group exam. If you are not able to find a group yourself, you have to address the course coordinator who will place you in a group.

Students who wish to have an individual exam might be able to write a term paper in the course. Please see the cand.merc. rules for term papers for more information.
Assignment type Synopsis
Written product to be submitted on specified date and time.
15 min. per student, including examiners' discussion of grade, and informing plus explaining the grade
Preparation time No preparation
Grading scale 7-step scale
Examiner(s) Internal examiner and second internal examiner
Exam period Autumn
Make-up exam/re-exam
Same examination form as the ordinary exam
Re-take exam is to be based on the same report as the ordinary exam:

* if a student is absent from the oral exam due to documented illness but has handed in the written group product she/he does not have to submit a new product for the re-take.

* if a whole group fails the oral exam they must hand in a revised product for the re-take

* if one student in the group fails the oral exam the course coordinator chooses whether the student will have the oral exam on the basis of the same product or if he/she has to hand in a revised product for the re- take.
Description of the exam procedure

Synopsis :


The purpose of the synopsis is to analyze how IT systems support, enable, transform or revolutionize the supply chain (SC) or fail to do so based on the theories that the students learn in this course. As a result they are required to analyze a SC from an Information Management perspective. They can choose to write about:

a) a successful SC where the students analyze how the IT systems contribute to the SC being successful. Future consideration in maintaining success in terms of SC.


b) a SC that has room for improvement where the students analyze the current processes and IT systems, the problems that they are facing and how are the IT systems disabling or hindering the SC to reach its potential. Propose how can they improve their SC based on the knowledge you have acquired in the course


c) an IT intervention in a SC which either improved the SC in some aspects at least or failed to meet the requirements and made the SC suffer (e.g. the ERP failure cases we had in class)


In all three cases, the students have to show the impact (good, bad or neutral) IT systems have on the supply chain.


Oral exam:


The exam is characterised by open dialogue. Students start with giving an independent presentation of the synopsis they have written for the exam. After this the examiner will ask elaborating questions. The exam questions are posed as brief conceptual or practical issues based on the theories and models of the course in relation to the synopsis but not only. The examiners can also ask questions about the whole curriculum of the course. 

Course content and structure

The rise of global commerce and the usage of Information Technology (IT) have among others changed the way companies are doing business.  With the rapid spread of the standard IT solutions that cover entire businesses and their supply chains, it is the focal firm's challenge to ensure that these solutions are optimized.


The purpose of the course is to offer the students the opportunity to develop their skills to understand the concepts, skills, tools, and opportunities that surround the use of information technology in the supply chain.


The course will show how information management and the information technology perspective can be put in relation to the various challenges in supply chains. It discusses how information technology can contribute to the optimization of supply chains and how sustainable competitive advantage can be achieved.


We will discuss the dominant technologies traditionally used to extract intelligence in planning, forecasting, scheduling and managing supply chains. The entire gamut of information systems e.g. ERP, CRM, APS, BI systems, will be introduced through description and discussions. We will then explore the emerging new technologies such as Internet of Things, Big Data, E-commerce, Cloud Computing, RFID that enable firms to innovate in their business models through dynamic engagement with their supply partners in evolving global supply networks.


This course also acknowledges the major problems with implementing information systems. It explores the reasons for these problems and management solutions to mitigate these problems.

Teaching methods
Research and theory based lectures are mixed with exercises and cases. The lectures provide the students with the necessary understanding and practice. Through cases the students learn how to apply theory and practice. Student involvement is an integral part of the course. The course offers plenty of opportunities for students to participate actively through discussions and casework. They get plenty of opportunity to identify and solve problems by apply theory to practical issues (e.g., team presentation, group discussions and company presentations).
Feedback during the teaching period
Office hours for feedback, regular short assignments during the lectures and peer feedback techniques will be used to provide feedback to students.
Student workload
Lectures in class 25 hours
Preparation for lectures 44 hours
Synopsis 37 hours
Preparation for exam 100 hours
Further Information

This course is a part of a Minor in: Supply Chain Intelligence - An applied perspective


Expected literature

Nyman (2012) An Exploratory Study of Supply Chain Management IT Solutions (2012) 2012 45th Hawaii International Conference on System Sciences
Popovic, A, et al (2010) Conceptual Model of Business Value of Business Intelligence Systems, Management, vol.15,1, pp. 5-30

Tarantilis et al. (2008)  A Web-based ERP system for business services and supply chain management: Application to real-world process scheduling

Boldon and Carter (2013), Lost in translation/ Managing multi-lingual A/V and metadata in the digital supply chain. Journal of Digital Media Management
Lee, H. (2010)  Don't Tweak Your Supply Chain -- Rethink it, Harvard Business Review.
Lim et al (2013), RFID in the Warehouse: A Literature Analysis (1995–2010) of its Applications, Benefits, Challenges and Future Trends
Misdolea, R. (2010) Decision Support System and Customer Relationship Management as Components of the Cybernetic System Enterprise, Informatica Economica, vol. 14, no. 1.
Warr and Good (2011), Is the music industry stuck between rock and a hard place? The role of the Internet and three possible scenariosJournal of Retailing and Consumer ServicesVolume 18, Issue 2, March 2011, Pages 126–131

Last updated on 26-09-2017