| Learning objectives |
To achieve the grade 12, students should meet the
following learning objectives with no or only minor mistakes or
errors: At the end of the course, in the synopsis and the oral exam
the students must be able to:
- Define enterprise applications and explain how current
information technology affects the business environment, business
models and the value chain
- Be familiar with the processes involved in planning,
developing, and implementing information systems like ERP, CRM, SCM
and e-procurement and understand the challenges of implementing
such systems in oeganizations
- Analyze supply chains from an information management
perspective by applying concepts of information management in
practice
- Contrast conventional and new practices of information
management in supporting the business processes in the functional
areas within an organization as well as the supply chain.
- Assess and criticise key practices of how information
management can be used to manage knowledge, enhance efficiency, aid
in decision making, and create a strategic competitive advantage in
supply chains.
|
| Examination |
|
Information
Management in the Supply Chain:
|
| Exam
ECTS |
7,5 |
| Examination form |
Oral exam based on written product
In order to participate in the oral exam, the written product
must be handed in before the oral exam; by the set deadline. The
grade is based on an overall assessment of the written product and
the individual oral performance. |
| Individual or group exam |
Oral group exam based on written group
product |
| Number of people in the group |
2-4 |
| Size of written product |
Max. 10 pages |
|
Definition of number of pages:
Groups of
2 students 5 pages max.
3-4 students 10 pages max
Note that the exam is a group exam. If you are not able to find a
group yourself, you have to address the course coordinator who will
place you in a group.
Students who wish to have an individual exam might be able to write
a term paper in the course. Please see the cand.merc. rules for
term papers for more information. |
| Assignment type |
Synopsis |
| Duration |
Written product to be submitted on specified date and
time.
15 min. per student, including examiners' discussion of grade,
and informing plus explaining the grade |
| Preparation time |
No preparation |
| Grading scale |
7-step scale |
| Examiner(s) |
Internal examiner and second internal
examiner |
| Exam period |
Autumn |
| Make-up exam/re-exam |
Same examination form as the ordinary exam
Re-take exam is to be based on the
same report as the ordinary exam:
* if a student is absent from the oral exam due to documented
illness but has handed in the written group product she/he does not
have to submit a new product for the re-take.
* if a whole group fails the oral exam they must hand in a revised
product for the re-take
* if one student in the group fails the oral exam the course
coordinator chooses whether the student will have the oral exam on
the basis of the same product or if he/she has to hand in a revised
product for the re- take.
|
Description of the exam
procedure
Synopsis :
The purpose of the synopsis is to analyze how IT systems
support, enable, transform or revolutionize the supply chain (SC)
or fail to do so based on the theories that the students learn in
this course. As a result they are required to analyze a SC from an
Information Management perspective. They can choose to write
about:
a) a successful SC where the students analyze how the IT systems
contribute to the SC being successful. Future consideration in
maintaining success in terms of SC.
b) a SC that has room for improvement where the students analyze
the current processes and IT systems, the problems that they are
facing and how are the IT systems disabling or hindering the SC to
reach its potential. Propose how can they improve their SC based on
the knowledge you have acquired in the course
c) an IT intervention in a SC which either improved the SC in
some aspects at least or failed to meet the requirements and made
the SC suffer (e.g. the ERP failure cases we had in class)
In all three cases, the students have to show the impact (good,
bad or neutral) IT systems have on the supply chain.
Oral exam:
The exam is characterised by open dialogue. Students start with
giving an independent presentation of the synopsis they have
written for the exam. After this the examiner will ask
elaborating questions. The exam questions are posed as brief
conceptual or practical issues based on the theories and models of
the course in relation to the synopsis but not only. The
examiners can also ask questions about the whole curriculum of the
course.
|
|
| Course content and structure |
|
The rise of global commerce and the usage of Information
Technology (IT) have among others changed the way companies are
doing business. With the rapid spread of the standard IT
solutions that cover entire businesses and their supply chains, it
is the focal firm's challenge to ensure that these solutions
are optimized.
The purpose of the course is to offer the students the
opportunity to develop their skills to understand the concepts,
skills, tools, and opportunities that surround the use of
information technology in the supply chain.
The course will show how information management and the
information technology perspective can be put in relation to the
various challenges in supply chains. It discusses how information
technology can contribute to the optimization of supply chains and
how sustainable competitive advantage can be achieved.
We will discuss the dominant technologies traditionally used to
extract intelligence in planning, forecasting, scheduling and
managing supply chains. The entire gamut of information systems
e.g. ERP, CRM, APS, BI systems, will be introduced through
description and discussions. We will then explore the emerging new
technologies such as Internet of Things, Big Data, E-commerce,
Cloud Computing, RFID that enable firms to innovate in their
business models through dynamic engagement with their supply
partners in evolving global supply networks.
This course also acknowledges the major problems with
implementing information systems. It explores the reasons for
these problems and management solutions to mitigate these
problems.
|
| Teaching methods |
| Research and theory based lectures are mixed with
exercises and cases. The lectures provide the students with the
necessary understanding and practice. Through cases the students
learn how to apply theory and practice. Student involvement is an
integral part of the course. The course offers plenty of
opportunities for students to participate actively through
discussions and casework. They get plenty of opportunity to
identify and solve problems by apply theory to practical issues
(e.g., team presentation, group discussions and company
presentations). |
| Feedback during the teaching period |
| Office hours for feedback, regular short
assignments during the lectures and peer feedback techniques will
be used to provide feedback to students. |
| Student workload |
| Lectures in class |
25 hours |
| Preparation for lectures |
44 hours |
| Synopsis |
37 hours |
| Preparation for exam |
100 hours |
|
| Further Information |
|
This course is a part of a Minor in: Supply Chain
Intelligence - An applied perspective
|
| Expected literature |
|
Nyman (2012) An Exploratory Study of Supply Chain Management IT
Solutions (2012) 2012 45th Hawaii International
Conference on System Sciences
Popovic, A, et al (2010) Conceptual Model of Business Value of
Business Intelligence Systems, Management, vol.15,1,
pp. 5-30
Tarantilis et al. (2008) A Web-based ERP system for
business services and supply chain management: Application to
real-world process scheduling
Boldon and Carter (2013), Lost in translation/ Managing
multi-lingual A/V and metadata in the digital supply chain. Journal
of Digital Media Management
Durowoju, et al (2011) THE IMPACT OF SECURITY AND SCALABILITY
OF CLOUD SERVICE ON SUPPLY CHAIN PERFORMANCE Journal of
Electronic Commerce Research, VOL 12, NO 4
Lee, H. (2010) Don't Tweak Your Supply Chain -- Rethink
it, Harvard Business Review.
Lim et al (2013), RFID in the Warehouse: A Literature
Analysis (1995–2010) of its Applications, Benefits, Challenges and
Future Trends
Misdolea, R. (2010) Decision Support System and Customer
Relationship Management as Components of the Cybernetic System
Enterprise, Informatica Economica, vol. 14, no. 1.
Warr and Good (2011), Is the music industry stuck between rock
and a hard place? The role of the Internet and three possible
scenariosJournal of Retailing and Consumer ServicesVolume 18, Issue
2, March 2011, Pages 126–131
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